eFaxReviews of efax.com

Oddly, eFax have demonstrated the utility of Trustpilot. I had a problem cancelling the eFax service. Nobody answered the dedicated line set up for cancellations not even after 30 minutes on the line. It appeared that this was a deliberate stratagem designed to 'retain' unwilling customers. So ... I yelled on Trustpilot (yesterday as it happened). This morning I got a call from Customer Service and the cancellation has been effected. So ... thanks to Trustpilot for amplifying my yelling and thanks to eFax for finally coming through. But you really need to look at your procedures and make it easier for people to cancel.

None of my faxes went through. Very expensive for poor service. Unresponsive customer service. Update: After leaving a 1 star review here, I was then contacted by customer service and issued a refund, which was much appreciated, however if they had just said yes the first few times that I asked for the refund I would have provided a more positive review in the first place. It shouldn't take leaving an honest review on the internet in order to be given good customer service.

Increíblemente incompetentes. Para cobrar son los primeros, pero ahora ni se te ocurra llamarles por que, o no lo cogen, o te dan largas. A mi me han cobrado 6 veces y tras casi un día laboral, se dignan a responder al E-mail. La empresa cuenta con una PESIMA atención al cliente, y además niegan la existencia de los cobros. Indignante, vamos.

Durante il periodo di prova, ho provato un paio di volte ad inviare un fax ad un numero verde, fallito entrambe le volte. Poi, non avendo più usato il servizio, mi sono dimenticato di disdire il rinnovo automatico. Ho scritto il giorno del rinnovo, e mi hanno risposto di chiamare il servizio clienti al telefono. La signorina, a cui ho spiegato che non ho mai usato il servizio, e che non mi serve più, mi ha annullato l'iscrizione, dicendo che però non poteva fare niente per rimborsarmi il costo mensile già prelevato. Il voto deriva dai problemi tecnici con i numeri verdi e soprattutto da questa scarsa disponibilità. Altre aziende più serie sono molto più elastiche in questi casi.

Like others have stated, it is a nightmare to cancel your subscription. I cancelled in March 2018 but have been charged twice since then. Customer service is a joke, can never get through to speak to anybody. Update: Upgraded to two stars as in the end I managed to get through to somebody who was polite and courteous and ensured I got a refund and my subscription was finally properly cancelled down.

Awful company to deal with. The process of canceling an account is a long and winding road that takes multiple dead-end calls and emails before completion. My own experience appears much in line with other reviewers. ++++UPDATE++++ To be fair it turns out they had stopped taking payments from me not too long after I requested cancellation, I just kept getting the billing notices.

I was customer for many years and used the service only occasionally for example when I moved to different property or needed to send scanned documents somewhere. eFax makes it quiet easy to do so similar to sending emails. Just create a new message, attach documents (work, pdf, txt and others) to it within your Android/iOS app and you are all set. You can setup to be notified via email or push notifications as soon your fax was successfully sent. Since I have my own fax machine there is no need for me for this service. For over £50 fees per year you can get already a decent fax machine and when you have a landline already you are all set to go. Overall these years I received only few genuine faxes, most of them were spam, sometimes on daily basis. When you do some research on the web, forums and their knowledgebase there are ways to submit spam faxes. I did this and also contacted the support team. The eFax team has been unable to stop it. I cancelled my account via telephone in January and made the representative very clear why I no longer want to use the service and that I don’t need it. Now, over three months later, I noted that my account was debited again with £4.20 despite my consent. Sent an email to the customer service team, but since I haven't heart from them, I contacted the Customer Service team. The only advise they were able to give, to get in touch with the loyalty team under +442039497354. After spending a while on the phone, I heart multiple times a voice saying "We apologize for the delay. The next available representative will be with you within shortly." This didn't happen and I got disconnected a few times and needed to ring again. A voice was saying something like "We are currently unavailable right now and are not able to take you call right." followed by a hung up. I finally got my confirmation on the phone that my account was successfully closed, will receive also an email later on for my records. The fee will be refunded to my bank account within 10 working days. For others who are using this service a lot and regularly like small businesses, it might be good value for the money, but for me as a consumer it didn't pay off.

very expensive, poor customer service, no ability to cancel without calling customer service...endless loop.