Excellent
Based on 2,345 reviews
eFax4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 1,940 reviews with 5 stars · Clear filters
Terry C.
The account rep was professional and knowledgeable! He provided a delightful experience.
Reply from eFaxJan 4, 2024
Hello Terry. Thank you for the positive review. We are happy to hear that your experience was delightful. if you have any questions or concerns, please message us at [email protected]. Have a great 2024! efax Support Team
Brianne W.
Minh was super helpful. He listened to my concerns and solved my problem within a few seconds to minutes. Thank you Minh for your great customer service.
Reply from eFaxJan 3, 2024
We are thrilled to hear about your experience, Brianne, and appreciate you taking the time to provide us with such a great review! We will certainly let Minh know about your great feedback, and if you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
Linda J G.
I spoke to three people. One in Canada, John, so rude it was unbelievable. I would fire him in a heartbeat. Then I called CA and spoke to a woman, whom was as rude as John and hung up on me. Neither could confirm any information about the fax. To whom, what was the number, where or what state, NOTHING. Then I spoke to Russ, what a difference. It was too bad that I had to make three calls to get a lucid person. Russ fixed the issue and confirmed that no fax was made- there wasn't any confirmation of who, what, where and when! He was a gentleman, not just because he solved the issue, but because he knew how to speak clearly. calmly and we even had some things in common. He should train the other two people and let them listen to the calls. I was a CSR for many companies. My calls were happy and were solved in a one touch method like Russ. Thank him again for me and let the others know if not corrected they should be let go from their position. Regards, Linda J Grad
Reply from eFaxJan 2, 2024
Thank you so much for your feedback Linda and we are very pleased to hear that Russ provided you with excellent assistance! We will ensure to forward your feedback to Russ and we will also review the listed agent's calls for further review and coaching. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks! Sincerely, eFax Support Team
Shawn W.
I had to change a few things with my service and the answers were better through the agent Minh than the website, They took a lot of time to help me and answer each question and solve each issue. Pure customer service :)
Reply from eFaxDec 29, 2023
Hello Shawn, we are thrilled to hear about your experience, and greatly appreciate the amazing review! We will be sure to pass your kind words along to Minh, and if you have any other questions or concerns, please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
Myra
1. After many prompts i did reach a human being. Was grateful for that. 2. The human took care of my request easily as I asked for a refund for a charge that appeared on my credit card and also wanted to close the account since i no longer needed the service.
Reply from eFaxDec 21, 2023
Thank you Myra for taking the time to leave us a 5-star review,, If you ever need our service and assistance again in the future, feel free to reach us out at [email protected], Wishing you all the best in your retirement! Many Thanks, Stay safe and healthy, eFax Support Team
Mary E.
Minh Nguyen. Was great help. Thank you.
Reply from eFaxDec 21, 2023
We are glad to hear about your experience, Mary and appreciate you taking the time to provide us with such a great review! We will be sure to let Minh know about your wonderful feedback, and if you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
Elizabeth P.
I had a very bad experience with the first customer service person- GLazia C. She told me "Happy Holidays" after refusing to refund my account and my telling her that My husband lost his job yesterday. I connected again with Russ who was very quick to help me resolve the issue and respectful.
Reply from eFaxDec 20, 2023
Thank you for letting us know about your experience, Elizabeth, and we are glad to hear the issue has been resolved, and should you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help. eFax Support Team
Paulette F.
Minh was a pleasure to collaborate with. His kindness, friendliness, responsiveness, and efficiency showcased a remarkable level of customer service. I'm impressed with his ability to swiftly resolve my issue. Kudos to Minh.
Reply from eFaxDec 19, 2023
Thank you so much for your wonderful feedback Paulette. We are very pleased to hear that Minh provided you with excellent assistance. We will ensure to forward your feedback to Minh and should you require further assistance, please do not hesitate to message us at [email protected] and we would be happy to assist! Many Thanks and Happy Holidays! Sincerely, eFax Support Team
