Poor
Based on 1,679 reviews
Effecto2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A personalized plan to improve focus and create your ultimate routine. Daily 5-minute lessonsdesigned to improve your focus, productivity, boost your confidence and eliminate overthinking. Weekly progress reviewsto monitor your achievements and keep you on track. Mental health tipsto help you better control your thoughts and emotions. Tailored habit-building strategiesto help you build better habits and adopt positive lifestyle changes. Get my plan
Effecto (effecto.app) has 1,679 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
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fofa
I expected to find more detailed information about ADHD, but it seemed to me that the program is just a tracking of habits. I found an advertisement on Instagram for a woman who organizes her life after she was disorganized through this program, so that motivated me to participate, but unfortunately my hopes were disappointed
Fran
HEAVILY advertised on social media as an app to help manage ADHD (complete with personalised plan), Effecto is a scam. Despite making you do a quiz ahead of buying, the plan is not personalised - it's a generic PDF of closely written text (just great for people with ADHD) and the app has nothing set up to manage ADHD. It's just a general health tracker. Realised within 30 seconds this wasn't going to help and immediately asked for a refund. Took two weeks of slow responses from them to say no to that. Have gone through paypal now, so fingers crossed. I wish I'd seen all the comments here first. UPDATE: Paypal refunded me, so if you went through them, use their resolution service! I took screenshots of the ads, the landing page for the 'ADHD app', and of Effectos responses to my emails and sent those as evidence.
Chris
BEWARE! Unethical, dangerous, and probably false health claims! In Germany, this would be forbidden by law and/or subject to fraudulent advertising claims. Do not buy this app, dear peeps with AD(H)D, OCB or other mental health issues. As a newly trained therapist and patient (for over 15 years), I can only tell anybody wishing to improve: Don’t let yourself get fooled by the pseudo-scientific offer. A company who puts a 15 minute counter on a (allegedly) good offer (0.16$/day), and doesn’t offer any kind of (even partial) refund does NOT have any interest your mental health. Glad I checked the reviews before pressing the button. Was only able to do that because of good therapy and my own professional job training, by the way. Most people really struggling with a (diagnosed!) mental health issue won’t be able to resist this kind of psychologically designed and specifically targeting advertisement. Any board of psychologists/psychiatrists in Germany would call out this app and its company as a scam. Do NOT engage (until fundamental changes have been made – which the company, due to its nature, won’t do)!!! Written as a private person with (formerly) mental health issues. Once more: – Waste of money – Probably fraudulent (and possibly persecutable) behaviour – unethical claims – no refunds at all! – possibly dangerous (no effect, loss of money, more self-doubt after inefficient use / goals not achieved) This app should be taken down from any App Store. Best wishes to all who had an experience with this company, Chris Berlin, Germany EDIT: See below for the standard response by effecto, claiming having no bad intentions and not understanding or trying to understand the basic issue here. Anybody suffering from ADHD or other mental/emotional issues: Stay away for your own safety!
Reply from EffectoMay 30, 2023
Dear Chris, We apologize for any negative experience you had with our app, and we understand your concerns regarding the claims made and our refund policy. We take your feedback seriously, and we appreciate you sharing your perspective with us. We want to clarify that our intention is never to make false or unethical health claims. We strive to provide a helpful and supportive tool for individuals with mental health challenges. We regret if our messaging did not effectively convey the benefits and limitations of our app. Regarding our refund policy, we understand your frustration and we apologize if it seemed unfair or unreasonable to you. We continually review our policies to ensure they align with best practices and the needs of our users. Your feedback regarding refunds will be taken into consideration as we evaluate and improve our policies moving forward. We regret that we did not meet your expectations and that you feel our app may have been potentially dangerous or misleading to individuals with mental health issues. Our aim is always to provide support and assistance in a responsible and ethical manner. We appreciate you sharing your concerns, and we will take them into account as we strive to improve our app and the experiences of our users. If you have any further feedback or questions, please don't hesitate to reach out to our customer support team directly at [email protected]. Once again, we apologize for any negative impact you may have experienced, and we thank you for sharing your thoughts with us. Best regards, Team Effecto
Jolandi
After I purchased the app I had a GP appointment who confirmed that I don’t have ADHD but suffers from severe anxiety. The app was super overwhelming and was making my anxiety worse. So I immediately canceled and requested a refund. I was told all sales are final. I again told them I immediately canceled and was once again told unfortunately their decision stands. Which shows they truly don't care about helping anyone. Only out to make money. DO NOT WASTE YOUR MONEY WITH THIS APP!
Reply from EffectoMay 30, 2023
Dear Jolandi, We apologize for any distress caused by your experience with our app and the subsequent refund request. We understand that managing anxiety can be challenging, and we regret that our app did not meet your needs and even exacerbated your anxiety symptoms. We want to assure you that our primary goal is to provide support and assistance to individuals who may benefit from our app. We apologize if our response to your refund request seemed unsatisfactory, and we understand your disappointment. While we do have strict refund policies in place, we always aim to be understanding and accommodating of our customers' unique circumstances. We apologize if we failed to convey this effectively during our previous interactions. We value your feedback, and it will be taken into serious consideration. We genuinely care about our users' well-being, and we regret that we were not able to provide the help and support you were seeking. We apologize for any negative impact our app may have had on your anxiety symptoms. If there is anything else we can do to assist you or if you have any further concerns, please reach out to our customer support team directly at [email protected]. We are committed to addressing your concerns and providing any necessary assistance. Thank you for sharing your experience with us. Your feedback helps us improve our app and services to better meet the needs of our users. Best regards, Team Effecto
Hanna
The predatory emails this company sends to potential customers is awful. Sleezy sales tactics at a product that targets people with ADHD is unethical. "Your goals and self-esteem is at stake" from a company that has collected data on my low self esteem and problems functioning?? Absolutely not. Boy do they think they have an easy target audience - many people witness ADHD have problems with impulsive spending and a genuine desire to "fix" the way we work, but we will not be manipulated with these scummy sales tactics.
Reply from EffectoMay 30, 2023
Dear Hanna, We deeply apologize for the distress caused by the emails you received from our company. It was never our intention to employ sleezy sales tactics or manipulate individuals with ADHD. We understand that living with ADHD can present unique challenges, and our aim is to provide support and assistance in a respectful and ethical manner. We are genuinely sorry if our emails came across as unethical or targeted towards exploiting any vulnerabilities you may be facing. We value the trust of our users and strive to foster a positive and supportive environment. Your feedback has shed light on areas where we need to improve our communication strategies and ensure that they align with our values. We want to assure you that we do not take advantage of our target audience or their struggles. Our intention is to create a product that genuinely helps individuals with ADHD to overcome challenges and improve their daily lives. We regret that we failed to convey this effectively in our marketing messages. We appreciate you sharing your concerns, and we will thoroughly review our marketing practices to ensure they align with our commitment to ethical and respectful communication. Your feedback helps us learn and grow as a company, and we are dedicated to making the necessary improvements to better serve our users. If there is anything specific you would like to discuss or if you have any further feedback, please feel free to contact our customer support team directly at [email protected]. We value your perspective and are here to address your concerns. Once again, we apologize for any negative impact caused by our emails. We appreciate your willingness to share your thoughts with us, and we will strive to do better in the future. Sincerely, Team Effecto
Lori V.
After I purchased the app and tried to use it, my head was spinning. It was not easy to use and someone who struggles with adhd, I was overwhelmed. So I immediately canceled and requested a refund. I was told all sales are final. I again told them I immediately canceled and was once again told unfortunately their decision stands. Which shows they truly don't care about helping anyone. Only out to make money. DONT WASTE YOUR MONEY WITH THIS APP!!
Reply from EffectoMay 30, 2023
Dear Lori, We are sorry to hear about your negative experience with our app, and we apologize for any frustration or inconvenience caused. We understand that managing ADHD symptoms can be challenging, and we strive to provide a user-friendly and helpful solution. We regret that our app did not meet your expectations and that you found it overwhelming to use. We acknowledge the importance of creating an intuitive and accessible user experience, especially for individuals dealing with ADHD. Your feedback regarding the usability of our app is valuable to us, and we will take it into serious consideration as we continue to improve our product. We understand your disappointment with the refund request process. While we have strict refund policies in place, we always aim to be fair and understanding of our customers' circumstances. We apologize if our response did not reflect that. We would like to assure you that our primary goal is to assist and support our users. While we understand your frustration, we genuinely care about helping individuals with ADHD and providing them with a valuable tool. We regret that we were not able to meet your needs on this occasion. If there is anything else we can do to assist you or if you have any further concerns, please reach out to our customer support team directly at [email protected]. We are committed to addressing your concerns and providing any necessary assistance. Thank you for sharing your experience with us. We take your feedback seriously and will continue working to improve our app and our customer service. Best regards, Team Effecto
Kayleigh L.
Absolutely disgusted at the email my fiancé received today from 'Jacob from Effecto'. Trying to guilt trip people into a sale is not only disgusting in general but to actively hunt out those with ADHD is just vile. Some people with ADHD have Spontaneous spending & many have impulsive behaviours. Emails such as the one my fiancé received could cause people to feel they should be paying for the app. 'Jacob' states in his email that 'I've put quite a bit of work to prepare the anti-ADHD tools and resources for you' Such wording is predatory and has caused a huge amount of guilt. Please think about the wording of your awful emails. I also feel you have NO understanding of ADHD if these are the types of marketing emails you send out. OR perhaps you do understand that, understand that they may suffer with spontaneous spending and will not think twice about paying for your app, which from reading other reviews seems to be absolutely pointless. No doubt I'll receive a very lacklustre reply because in truth you don't care because many people will just sign up & forget or not be able to work out how to get a refund. I don't feel comfortable to sit back and not review you 'service' after the email. Do better next time, In a world where many are struggling try being decent & caring.
Reply from EffectoMay 30, 2023
Dear Kayleigh, We are truly sorry for the distress caused by the email your fiancé received from Jacob. We apologize for any insensitivity and any negative impact it may have had on your experience. We want to assure you that it was never our intention to guilt trip or target individuals with ADHD. We deeply regret if the wording of the email came across as predatory or caused any feelings of guilt. We understand that ADHD can manifest differently in individuals, and we are committed to ensuring that our marketing materials are respectful and considerate of all our users. We take your feedback seriously and will thoroughly review our email marketing practices to prevent any recurrence of such issues. It is important to us that our communications reflect our understanding and empathy towards the challenges faced by those with ADHD. We apologize if our previous response seemed lacklustre or uncaring. We genuinely care about our users and their experiences with our app. Your feedback has reminded us of the importance of being compassionate and considerate in all aspects of our service. We appreciate you taking the time to bring this matter to our attention, and we sincerely apologize for any distress caused. Your feedback is invaluable in helping us improve and provide a better experience for all our users. If you have any further concerns or questions, please don't hesitate to contact our customer support team directly at [email protected]. We are here to listen and assist you in any way we can. Once again, we apologize for any hurt caused, and we thank you for sharing your thoughts with us. We are committed to learning from this experience and doing better in the future. Kind regards, Team Effecto
Sarah K.
Does not help at all for someone that struggles with time and focus you need to spend so much time on the app tracing how you feel. Onboarding meeting two months away. Utterly pointless. Will be emailing for refund. Always pay with PayPal. They refused to refund. PayPal upheld my complaint and have refunded. Don’t bother with this app!
Reply from EffectoMay 30, 2023
Dear Sarah, Thank you for taking the time to share your feedback about our app. We sincerely apologize for any inconvenience you experienced during your time using our service. We understand that managing time and maintaining focus can be challenging, and we regret that our app did not meet your expectations in addressing these concerns. We acknowledge that our onboarding meeting scheduling has caused frustration for you, and we apologize for any inconvenience this may have caused. We are constantly working to improve our processes and streamline the user experience, and we appreciate your feedback in highlighting this area for improvement. Regarding your refund request, we apologize for any confusion or dissatisfaction you may have encountered. We strive to provide excellent customer service and resolve issues promptly. We regret if we fell short of your expectations in this instance. We are committed to reviewing our refund policy to ensure a fair and efficient process for all our customers. We appreciate you sharing your positive experience with PayPal, and we are glad to hear that they were able to assist you in resolving the matter to your satisfaction. We will take this opportunity to learn from your experience and strengthen our refund procedures. While we understand your decision to no longer use our app, we would like to assure you that we value every user and are committed to continually improving our service. We appreciate your feedback, as it helps us identify areas where we can enhance our app and provide a better user experience in the future. If you have any further concerns or questions, we encourage you to reach out to our customer support team directly via email at [email protected]. We would be happy to address any outstanding issues or provide further assistance. Once again, we apologize for any inconvenience caused and thank you for bringing your concerns to our attention. Best regards, Team Effecto
