Electric Tobacconist® USAReviews of electrictobacconist.com

Horrible shipping process. Tracking information does not update. Order placed 4/8 still “with carrier” 10 days later

9Horrible! Placed order March 9th, March 28th lies from customer service over and over again. No refund’s until 40 days after or delivery refusal. Worst company ever!!! Do not order from here.

I placed an order for approximately ($70.00) with an estimated arrival time of 5-7 business days. I have not only not received my products but I have received no email updates about my products and even when I sign directly into my Electric Tabacconist account, I get zero updates. This experience has been frustrating. When you attempt to seek help for some insight of where your order is, you are prompted into a loop of links that change the estimated delivery time from 5-7 business days to claiming as a customer (I) may have to wait for as long as 40 days before I will be considered for a “lost product.” I placed my order nearly 2 weeks ago and haven’t received a single update via text or email. This is unfortunate given that on Feb/18, a day after I placed my order with you Electric Tobacconist, I had placed an order from a competitor - Element Vape. I received emails of communication to update me on everything to do with my order and received an estimated time from similar to your delivery time frame. However, unlike Electric Tobacconist, my order from Element Vape was received even quicker- only a 3 day wait before my products arrived. They offered a fabulous method of communication and quick delivery! I am very disappointed with my order from this company! I am requesting a full refund and a cancellation of my order. I would appreciate a quick resolution to this as I’m tired of waiting and have grown inpatient with the poor experience I have been provided. I wish I would have read the plethora of negative reviews regarding their delivery service. Also, if you see their ratings via Trust Pilot you’ll see a rating of 3.1 stars which is a far cry from the fake rating that the company has on their business page of 4.8 stars out of 5 stars. I found that interesting!

I placed an order in May 2024 and never received it. I work from home and I am here EVERY DAY!!! No one ever tried to deliver my order otherwise I would've been here to sign for it, if need be; and the tracking stopped working, local parcel companies had never received it either. Their replies of "we tried to deliver it" or "it was returned to us for no adult signature" on other peoples' reviews is a LIE! They DO NOT try to deliver anything. I have sent 5 emails, trying to get someone to communicate with me. I have never received any return emails from them. They have stolen over $100 of my money. THIEFS!! Do not waste your time or money, they are horrible and ABSOLUTLEY a SCAM!!!

I placed an order in April, the delivery carrier they used sent the order back to them for who knows why since I gave them detailed instructions over the phone when to deliver. My guess is just too lazy. But Electric Tobacconist tried to give me a store credit. Um no. I reached out to them to refund the charge to my credit card. They took $20 from the original payment made. I told them I needed a full refund and they tell me that it's some lame restock fee. Like y'all failed and I have to pay for YOUR failure. Okay Tia, no I will not be placing another order from your scam company. Do not waste your time or money with this goons. Update: After submitting a claim with Better Business Bureau, a day later, Electric Tobacconist refunded the remaining $20 to my credit card. If you experience the same as me, definitely file a complaint with BBB and hopefully you'll get the same outcome. Still disappointing how much effort the customer has to take in order for a business to do what's right.

Well it has been 20 hours since you told me about the computer issue you had. You also told me you gave me a 10.00$ credit in my e-wallet. I just checked and the product has still not been dispatched. It was ordered on 05/21/24. So let me guess still computer issue. Your company is not making me smile. Please Dispatch the product.

I’m growing more and more unhappy with my purchase as the days drag on and my tracking continues not to update. I cannot believe I paid $16.99 for shipping and it’s taking this long. I get that they need to use alternative carriers but that’s an unacceptable shipping price for such awful shipping and tracking. The shipping information provided at checkout is misleading and confusing. I thought it meant I’d get my order in 5-7 days but that’s apparently just how long it takes for a carrier to receive the package before it disappears into the void. The carrier supposedly picked up my order on May 3 but now on May 18 it still hasn’t arrived at the carrier somehow. So it’s been 15 business days since I ordered and I still can’t even track where it is or when to expect it. They estimate 7-10 days delivery once it arrives at the carrier but more than half a month later and it still isn’t at the carrier let alone at my house, this is ridiculous. I fully regret ordering from this website. I now see there are tons of complaints about this and customer service just copies and pastes the same lame excuse about using independent shippers and sorry but that’s not good enough. In a world with multiple ways to instantly communicate and track things, there’s no excuse to be unable to tell someone where their order is. The wait time is egregious, it doesn’t take this long to carry a box a few states away. Edit: Full month later and it still hasn’t arrived. Carrier updated tracking on 5/24 marked “Out for Delivery” and it still hasn’t been delivered a week later. I will never order from this company again.

Didn't receive product and a bunch of emails giving me the run around about where product was. I couldn't track it and know where product was. Scam