Average
Based on 332 reviews
Electric Tobacconist® USA3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none.Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Electric Tobacconist® USA (electrictobacconist.com) has 332 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 18 reviews with 3 stars · Clear filters
graham H.
Four of the pods I received were empty.
Reply from Electric Tobacconist® USASep 6, 2020
We are very sorry that you have received your products in this manner! If you still have the faulty products we would like to encourage you to reach out to our Customer Service Team as we would be happy to look further into this situation and find a resolution. https://help.electrictobacconist.com/support/tickets/new
customer
It was delivered in a timely manner. My only issue is that so far one of the 10 puff bars did not work. This is the second time this has happened.
Reply from Electric Tobacconist® USASep 1, 2020
Thank you for contacting the Electric Tobacconist. We are very sorry that you have received your order in this manner. If you will please reach out to our customer support line, we would be more than happy to rectify this situation for you.
Gina C.
Products were good quality. Price was reasonable. Shipping was MUCH slower than expected. My products used to arrive in about 2 when I ordered from this site. It took 7 days last time. I ordered on a Thursday morning. Website says orders received before 2pm ship the same day. My order didn't ship until the following Monday. Still okay though.
Reply from Electric Tobacconist® USASep 1, 2020
Thank you for contacting the Electric Tobacconist. We are very sorry for this delay in shipping that you are seeing - we can confirm that all of our shipments are leaving as scheduled and that we are not seeing any backups. We are assuming that the main reason your delivery was delayed is due to restrictions and precautions caused by COVID-19 as well as the upcoming election.
Dillon R.
Delivery was perfect. Nothing wrong on your end. Flavors on the juice were horrible. Like I threw them away immediately. I dont know if they were tainted or what but I wasn't having it.
Reply from Electric Tobacconist® USAAug 26, 2020
Thank you for contacting the Electric Tobacconist. We are very sorry that you were not satisfied with your order. In the future, please reach out to our support team to see if we can work something out for the products that were unsatisfactory!
John P.
Always had good service but when the stopped carrying prefilled tanks i switched. None of there other products come close in taste
Reply from Electric Tobacconist® USAAug 25, 2020
Thank you for contacting the Electric Tobacconist! Unfortunately, since the sale of all flavored prefilled tanks has been banned nationwide, we are no longer able to sell these products. However, if you reach out to our support team we would be happy to help you find something that fits your fancy!
Ro
Fast shipping. I gripe because I’ve ordered hundreds, if not a thousand dollar’s worth of items, and ever once have I gotten a coupon code or free item. EB Is a little behind on new devices as well. There’s always a sale going, that’s a plus.
Reply from Electric Tobacconist® USAAug 25, 2020
Thank you for contacting the Electric Tobacconist! We greatly appreciate you shopping with us and for considering us for all of your vaping needs. We do have a discount code when you sign up for our newsletter. Additionally, with all of the sales that we have going on this keeps us among the lowest in price among all other online retailers.
Tony D.
What usually takes 3 or 4 days to get my delivery after I order, took 10 full days. I am used to have my product delivered even in these covid times. Can you tell me when my order was shipped out of your store>
Reply from Electric Tobacconist® USAAug 19, 2020
Thank you for shopping with the Electric Tobacconist! We are very sorry for the delay with your shipping - all of our orders are leaving on schedule and we are not experiencing any delays. Unfortunately, USPS is seeing some troubles in getting packages through their distribution centers.
phyllis B.
The juices I purchased were good, shipping took too long.
Reply from Electric Tobacconist® USAAug 19, 2020
We are very happy that you are enjoying your products! We standby our longstanding promise that all orders placed before 2PM MST will leave our facilities the same day. Any delays beyond that are, unfortunately, out of our control.
