Electric Tobacconist® USAReviews of electrictobacconist.com

Reply from Electric Tobacconist® USAApr 1, 2022

Hi Lesa, we have contacted you several times regarding your account, but have yet to receive a response. Your account is fully verified and you are able to place an order at your leisure. You currently have two accounts under your name, as customers are only allowed one verified account per user, one is not active. We have contacted you on both emails detailing which is unlocked. Please let us know if we can assist further.

Reply from Electric Tobacconist® USAFeb 14, 2022

Hi Barry, I would be more than happy to assist in resolving this situation for you. Looking at our interactions, it seems as though we responded to your inquiry within 12 hours with an offer to reship or refund your purchase as it was deemed lost in transit by our policy. We have yet to receive a response, so no further action was taken on your purchase. Unfortunately, in consequence of the PACT Act, we are no longer able to ship with USPS; UPS, FedEx, DHL, and all other major shipping companies have decided to make congruent policies surrounding the prohibition of shipping nicotine products. The only provider available in your region at this time is our Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 I have followed up on our email thread to ensure that you have received this purchase, and if all went well with the contents!

Reply from Electric Tobacconist® USAJan 7, 2022

Hi Charlotte, I am very sorry for the unsatisfactory experience that you have undergone and I would like to provide clarity on this situation. Regarding our interactions, our team informed you of the difficulties and potential delays on orders. We also informed you that if you did not have this package in your possession by the 13th of this month, that you were guaranteed a refund. In the same vein, our Terms and Conditions as well as our Shipping FAQ (links found at the bottom) state that you will either receive your package or will be compensated via a refund. With this contract in place, entered by both you and the Electric Tobacconist, upon creating your account with us, there is no situation possible wherein you would be scammed. Looking at the tracking information for your purchase, the package was marked as delivered on the 5th of this month at 12:33 PM signed by you. In the event that you have not received this package, please reach out to us so that we are able to resolve this situation for you as quickly as possible. Please let me know if you have any further concerns as I would be happy to assist personally. https://www.electrictobacconist.com/terms-conditions-i7 https://www.electrictobacconist.com/shipping-tracking-i287 Best regards, Britt

Reply from Electric Tobacconist® USADec 8, 2021

Hi Melody, I would be more than happy to look into this situation further for you. Unfortunately, I cannot find an account with the information provided in this review. Is it possible for you to reach out to us via email at [email protected] or by using our HelpDesk on the website? You can write ATTN: Britt in the subject line so that I am able to handle this situation directly for you.

Reply from Electric Tobacconist® USAOct 20, 2021

Hi Leona, We want to extend our sincerest apologies for the circumstances that have presented themselves in regards to your purchase. We understand the inconvenience of not having a phone number, however, we do need to have complete records of all issues. This ties in with our compliance and insurance standards. Regarding your order, we are very sorry that it never made it to you. Since the package was returned to us, we have refunded your order in full. We see that you are a new customer with us; please know that our shipping standards prior to the PACT Act were exemplary and we are striving to return to these delivery times and tracking capabilities. With the new regulations in place, our industry is facing hardship, but we are committed to serving our clientele to the best of our ability for the foreseeable future which is why we are in constant communication with our new shipping partner and in absolute compliance with all state and federal mandates. If you'd like more information regarding the PACT Act and our shipping policies, please visit the links below: https://www.electrictobacconist.com/shipping-i167 https://www.electrictobacconist.com/usps-vape-mail-ban-i285 https://www.electrictobacconist.com/terms-conditions-i7

Reply from Electric Tobacconist® USAJun 22, 2021

Hi Diane, Thanks for working with the team on this. I see your order was re-shipped on the 14th June. Sorry it came to this, but hopefully you'll get your re-sent package without further delay. Thanks Louis ET Team

Reply from Electric Tobacconist® USAMay 24, 2021

Dear Heidi, Your order was placed April 25th (a Sunday) so left our warehouse on the Monday (26th). Delivery attempts were made on the 8th May, the 13th and the 14th May. We have now refunded your money in full, but please be aware in future that due to the PACT Act you must be available to sign for packages. Kind regards, Louis ET Team

Reply from Electric Tobacconist® USAMay 18, 2021

Hi Cheri, Thanks for your feedback. It's absolutely imperative, especially when it comes to age verification, that we are A. 100% compliant, and B. we have a paper trail of all issues and resolutions. I see you have an open ticket and a colleague of mine is actively working with you to try and resolve this issue. I am hopeful they can achieve a satisfactory conclusion on this matter. Best regards, Louis ET Team