Average
Based on 101 reviews
Elegant Eternity3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elegant Eternity is a luxury jewelry company specializing in custom, one-of-a-kind pieces that are designed to last a lifetime. Our mission is to provide our customers with the highest quality and most unique jewelry on the market. Our skilled craftspeople use only the finest materials, including precious metals and gemstones, to create timeless and elegant pieces that are perfect for any occasion. Whether you are looking for a special piece of jewelry to commemorate a milestone, or simply want to add a touch of luxury to your everyday look, Elegant Eternity has something for everyone. With a focus on quality, craftsmanship, and customer service, we are dedicated to providing our customers with a truly exceptional experience.
Elegant Eternity (eleganteternity.com) has 101 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 28 reviews with 1 star · Clear filters
tnt
Horrible experience. They took so long to make the jewelry then their 2-5 day shipping is really 7-10 days so don't let them lie to you. Just go with another company save yourself some time and heartache 🙏 my mom won't be getting her gift on her birthday.
Joslyn
Received email mentioning item has been sent out for shipment, but track reference shows “undefined”. How is that possible???? So is my item currently shipped out? Or it’s lost or a scam? So, I have tried emailing them regarding this matter and even raise a ticket enquiry through their contact us page MULTIPLE times and on different days, after 2 weeks still NOT a single REPLY!! So called self-claimed “best” or “top” customer service with “impeccable” response time. What a load of horse shit literally, just disgusting to watch all these fake/scam claims just to lure potential customers only to treat them with such horrible customer service experience. Utterly a shit show dealing with them, don’t even bother buying their product if you want some DECENT customer service Update: 31/12/24 Just got my item delivered (after waiting for 28 days) and product is legit, but it seems its a drop shipping website as the packaging and address shipped from is from China, so I guess it's a partial scam as I paid such a high price but the production value is probably 10% of selling cost only, considering the fact their website mention it's made in US, but clearly it's made in China and probably ordered from Alibaba for production which is basically drop shipping essentially. Still disappointed that the website was not being transparent and truthful about their product origin. To top it off, they REALLY NEED to improve their customer service, not a response by them which is really really bad, I will still maintain a 1 star rating due to the lies and deceit displayed on their website Recap: - Product origin and manufacture is from China, not from US as mentioned in their website - It's actually a drop shipping company (their product is likely bought through alibaba) - Pay such a high price for a cheap item from China - Absolute horrible customer service, they will not reply to any email or ticket enquiry at all & completely ignore you - You do get your item, but do not trust it's stated estimate delivery date
Susan N.
Very disappointed with end product. I truly cannot see my deceased husband’s picture and was hoping to give this as a gift to my daughter. Was in communication (via email only) with company. They all but told me to stand on my head with a flashlight facing tiny hole. This is a startup company. They started on Etsy. As a startup they need to be more empathetic with customers. No refund allowed. So I have a junk necklace with a tiny “stone” - that’s it. No photo visible to 20/20 vision customer.
Christy W.
They took my money and have not sent my bracelet. I have tried to get information and nothing. They have scammed me and it is disgusting since the bracelet was for my dog who passed. Total scam
Laura D.
I ordered two bracelets and a gift box from this company two weeks ago. I received one response from them regarding the status of my items which to this day remain in curing. That was that my order was somehow stuck in customs despite the fact that the company is located in Spokane, WA and I am in Oregon. When I sent three follow up messages for more clarity I received no response. I was refunded for priority shipping but no other action including a basic courtesy reply has been given. I even texted the number they provide but alas, no reply and no updates on shipping even on the shop app. I am skeptical at the reviews here at this point considering many of them have very similar language. My recommendation is to research the reviews on here and also check out the unresolved disputes on the Better Business Bureau website before ordering from this company. Sad for a company that specializes in personalized gifts. *Update* 9/9/2024 I finally received the bracelets and gift box I ordered after multiple emails and a complaint to the better business bureau. That said they blamed USPS once again, which seems to me their go to built in excuse for everything. Once USPS had my order I received it very quickly. The bracelets themselves are decent. If you do a picture that has any image on the very edge of the preview circle just know that part is going to get cut off. But having said all that I will not be changing my review. I will not recommend this product to anyone. The company prides itself on its' excellent communication but every response to their customer is already short-keyed and not at all personal. They never once responded to anything specific I asked. I also don't believe they are making these bracelets in Spokane in the residential house their business is run out of. I'm sure they will deny it. They might piece together the image charm but it seems highly likely they get the jewelry from somewhere else.
Emma O.
My grandmother recently passed away and, as a memorial, I bought bracelets to remember her and my grandfather for myself and the rest of the grandchildren. Pros: Very easy ordering process. It was easy to upload and place photos. They have a decent selection of jewelry to choose from, and is one of the few retailers who have a double photo bracelet. Cons: Terrible communication after they have your money. Though an email response is promised the next business day, it has been multiple business days since I last tried to contact them with no response. I have gotten mixed messages, with one rep saying that my jewelry is curing, while another saying that it has been delivered to USPS. While the jewelry curing process says it only takes 2-3 days, it has now been over 5 days since my order was marked as curing on the tracker. I am so disappointed. This was going to be such a meaningful gift at my grandmother's memorial. And, frankly, Elegant Eternity ruined a piece of it. Do not trust them with the memory of your loved ones.
Sheri B.
I placed an order for a bracelet and a gift box on July 8th. The next day I received a message stating that it was missing a picture upload. After some back and forth messaging and another upload of my picture, they tell me that I ordered 2 bracelets. (Which I did not). After waiting and checking the status of my order, it was always on “Hold”. Keep in mind that their customer service sucks. There is no phone number to call and inquire about your order, just an email which creates a “ticket”. And the response is always a day or two later. On July 25, Samantha W., a customer service representative finally stated that they would cancel and refund my order. Well, I did get the email that they cancelled the order, however it is August 7th now and I have received no refund. I will be calling my credit card company and making a claim in the morning. Save yourself the hassle and DO NOT waste your money with this company that treats you like a doormat.
Gina G.
Horrible communication. I can't believe that a so called bissines cares this little about their customers. Well it has shipped, sorry nothing we can do for ya. Very sad
Reply from Elegant EternityJun 23, 2024
Hi Gina, We provide constant updates throughout the whole process which is something you’re not going to find elsewhere with other brands. I also looked at your order and it was accepted by the post office 2 days ago, I’m not exactly sure what you'd like us to do with your order but until it is delivered or returned we have no control over anything with the shipment. It is up to the post office to make the delivery or if an address was entered invalid when you checked out, then returned by the post office. That said we appreciate the feedback but as others can and have testified to, we are EXTREMELY good with our communication.
