Elegatto Reviews | Read Customer Reviews of elegatto.com

Elegatto Reviews | Read Customer Reviews of elegatto.com

Elegatto reviews

Showing 26 reviews with 2 stars · Clear filters

Danny Demus S.
Oct 7, 2025
The bracelets are to small
The bracelets are to small. They don't fit my normal wrist measurements are a 7". No offense to Elegatto but it was a waste of my money. You get what you pay for when you utilize these pop ups ads.
Reply from ElegattoOct 7, 2025
Thank you for your feedback, Danny. I'm sorry to hear the bracelets didn’t fit as expected. You can easily start an exchange or return through our returns center—just follow the instructions on our website. We appreciate your support, and if there's anything else we can do to assist, please don’t hesitate to reach out to us.
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Hassan H.
Oct 3, 2025
The sizing is not correct
The sizing is not correct. Some bracelets are sized perfect & others - while ordered under the same size - yet are very loose - large - The building quality could be better
Reply from ElegattoOct 7, 2025
Thank you for your feedback, Hassan. Our items are handmade, which means each bracelet may have slight variations, including different closures, that can affect the fit. We always recommend considering that handmade pieces might have some natural differences. We appreciate your comments about the sizing and quality, and we’re always working to improve. If you'd like, you can begin your exchange process through our return center. Please don’t hesitate to reach out if you need any assistance or further guidance!
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Quinn B.
Oct 1, 2025
Beautiful design and look but not functional
Beautiful design and look, but not very functional to put on and take off
Reply from ElegattoOct 7, 2025
Thank you for your feedback, Quinn! We’re glad you love the design and look of the piece. We understand that functionality is important, and we appreciate you sharing your honest thoughts. If you have any specific concerns or suggestions, we’re here to help!
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Andy R.
Jun 5, 2025
Very bad selection on mistery box
Very bad selection on mistery box
Reply from ElegattoJul 3, 2025
Thank you for sharing your feedback, Andy. We're sorry to hear that you’re not satisfied with the selection in the mystery box. We appreciate your input and will take it into consideration as we work to improve our offerings.
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Cliff M.
May 8, 2025
Beautiful look but not a good buy
The clasps are way too cumbersome to put on and take off. I tried three different types of bracelets/clasps and none of them are easy. Also, the sizes are odd. A large is too tight and an extra large is way too big.
Reply from ElegattoMay 23, 2025
Thank you for your feedback, Cliff. We sincerely apologize for the inconvenience you've experienced with the clasps and sizing. Your comments are valuable and will be shared with our design team to help improve our products. If you'd like, we'd be happy to assist you with alternative options or sizing suggestions. Please don't hesitate to reach out to our customer support team. We appreciate your honesty, and thank you for giving us your input.
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Sue
Feb 20, 2025
Ships from China - shipping is horrible
I haven't received the bracelet as of yet. Shipping is horrible, it ships from China where as the website leads you to believe it comes from California.
Reply from ElegattoFeb 21, 2025
We’re sorry to hear about your experience, Sue. To clarify, we are a US-based company, and all domestic orders are shipped from our office in Los Angeles, California. To improve international shipping efficiency and cost-effectiveness, we’ve partnered with a fulfillment center that specializes in international shipments. We understand that shipping delays can be frustrating and truly appreciate your patience. Please reach out to our support team, and we’ll be happy to assist you further.
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Brenda I A.
Feb 11, 2025
I ordered a bracelet on January 21 and…
I ordered a bracelet on January 21 and it hasn't arrived until today. Only on the page where I track the shipment the arrival days increase and I have no response.
Reply from ElegattoFeb 21, 2025
We're sorry to hear about your experience, Brenda. Shipping delays can be frustrating, and we’d love to help resolve this for you. Please reach out to our support team with your order details, and we’ll look into this right away.
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GS
Jan 21, 2025
Dropshipping from China
Dropshipping from China, Return therefore difficult. I wanted to exchange my bracelet for a smaller one (and also pay for the shipping, which by Online Sales Agreement in Germany is not a thing, as the Seller has to reimburse you) - but the Shipping costs nearly as much as a new one, due to the Items being dropshipped from China. Product is quite good for the price.
Reply from ElegattoJan 21, 2025
Thank you for sharing your feedback. We’re glad you like the product, and we appreciate your insights regarding the shipping process. However, we want to clarify that we do not engage in dropshipping. As a small independent company, we are committed to offering high-quality products and personalized service, but we do face certain limitations. We understand that return shipping costs can be burdensome, and we work hard to make the process as easy as possible. Unfortunately, at this time, we are unable to provide return labels for international orders. We’d love to assist you further, so please reach out to our customer support team directly and we can work together to make things right for you. We are committed to ensuring a positive experience and will do our best to resolve any issues you’ve encountered. Thank you again for bringing this to our attention, and we look forward to hearing from you.
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