Great
Based on 14,191 reviews
Elevate Styles4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Elevate Styles, your premier online beauty destination for premium wigs, high-quality hair extensions, and professional beauty products. We are dedicated to helping you look and feel your best by bringing the salon experience straight to your doorstep.Whether you are a professional stylist creating a masterpiece or a beauty enthusiast styling at home, we offer an extensive collection of textures, colors, and styles tailored to every unique look.Why Shop With Us?Top-Tier Brands: We proudly stock the industry’s most trusted names, including Outre, It’s a Wig, and Mane Concept.Quality You Can Trust: Every product in our inventory is carefully sourced to ensure it meets our strict standards for durability, realism, and style.Customer-First Experience: We believe a great look deserves great service. Our team is committed to providing fast shipping, responsive support, and a dependable shopping experience from click to delivery.Your Voice Matters!At Elevate Styles, your satisfaction is our top priority. Have you shopped with us recently? We would love to hear about your experience. Please leave us a review below and help us continue to elevate our service for you!
Elevate Styles (elevatestyles.com) has 14,191 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 1,152 reviews with 1 star · Clear filters
Vania
Guarde...voces me enviaram um formulário pra reembolso ou reenvio dos produtos sem resposta Foi preenchido Porem sem nenhuma resposta è nem meno o reembolso.
Reply from Elevate StylesFeb 21, 2020
Hello Vania, Sorry you didn't receive your products. Please email cs@elevatestyles to investigate further.
erika U.
I have been trying to get in touch with someone from the company for a couple of weeks about a refund due to non-delivery. The non-delivery is not the company‘s fault, but the handling of the situation after the fact is. I got in touch with someone and he said they would handle the situation and issue a refund, but have since not heard from anyone. I have sent a couple of emails and called a dozen of times and have yet to have anyone return a call or email. I do realize that we have now rolled into another holiday , but I’ve been calling and trying to get this situation handled since after Thanksgiving. I paid an extra Shipping and handling cost of $54.91 To make sure I would get my package before a trip I was to take, and had to make other arrangements due to the fact that I didn’t get the hair I ordered. I find that the handling of the situation is absurd and tried not to give a review until I was quite sure that my situation was being handled. Well my situation is not being handled and I ordered this hair before Thanksgiving and we are now four days before Christmas. Needless to say, that I do not recommend this company. And it is simply due to their lack of customer service and caring. At this point all I want is my money back.
Reply from Elevate StylesDec 28, 2019
Hello Erika, Sorry the UPS lost your express package. We have assisted by supplying UPS with the required documents to complete your claim. Once we receive the outcome we will update you right away. It is very appalling that UPS would mark your package delivered even though it wasn't. We are glad to cooperate with this procedure. Delivered 11/27/2019 4:45 P.M. Tempe, AZ, US Past Event Out for Delivery 11/27/2019 9:28 A.M. Tempe, AZ, United States Past Event Shipped 11/25/2019 4:41 P.M. Pleasantville, NJ, United States Past Event Label Created 11/25/2019 4:20 P.M. United States
Novi
They canceled my orders cause they said I’m a fraud it’s frustrating cause I’m not I just wanna experience some of their wigs but I guess it won’t happen cause I’m the Philippines and they said my card or my bank account “is a fraud” which is really not. So disappointing
Reply from Elevate StylesDec 3, 2019
Hello, We received your 3 large orders within two weeks which we appreciate however when trying to verify your international credit card in the PHILIPPINES we had no success. We reached out to you verify your credentials with an authorization form but we did not hear back from you. For those reasons we had to cancel your order. For future reference PAY-PAL would be a great alternate since they verify your identity and protect both parties in case of fraud. If you would like to proceed with PAY-PAL please email [email protected]
Awhonfe
Don’t not buy from this vendor! They will deduct 20% restocking fee from any return you make, even if you return the product back to them in an unused and pristine condition. This is an unfair practice and down right robbery! They also have terrible customer service and won’t even answer your calls when you call their customer service number Shame on this vendor! You are better off buying from Amazon or a US based company that has a fair return policy and excellent customer service
Denise M.
Update: Now my order is getting sent back to them I’m assuming, I don’t understand what’s going on but if I’m not getting my stuff then I definitely need my money back. I emailed them so hopefully this can be resolved. I ordered 10/16/19 at 8pm so I knew it wouldn’t be same day shipping. I figured it would ship the next day, nothing. On 10/18/19 I messaged them and they said it would be shipped out that day. I was irritated since it was shipping from NJ to VA it would only take two days to get here. Here I am still waiting on my hair and I know it’s not coming tomorrow because it’s only in Philly and I have an event to go to on Friday this is definitely my FIRST and LAST time ordering from this company.
Elle
I've purchased from this company many times, I live in Canada shipping is expensive and always takes weeks to get here... it doesn't help that they take a long time to process the order. What upsets me the most is my last order, one of the items was a hair trimmer.. it didn't work. I asked for an exchange instead of a refund and they've been ignoring my emails for two weeks.. I've received two replies saying they will look into it.. No refund, reply or product exchange. Edit: It speaks volumes that you can't take the time to reply to paying customers for weeks but you can take the time to protect your image from a review. No one ever replied to me I was sent old shipping information for a previous order and just this weeks got the hair trimmer ***** That DOES NOT work*** . Since I can't get a response, do reply to this review and let me know if I'm getting a refund. REPLY: Yes and it does not work, I want a refund.
Reply from Elevate StylesSep 22, 2019
Hello, We shipped another one out and it was delivered on the Sept 19th. Tracking Number: LX679576181US Your item was delivered in CANADA at 11:06 am on September 19, 2019. Status Delivered September 19, 2019 at 11:06 am Delivered CANADA Get Updates Delivered Text & Email Updates Tracking History September 19, 2019, 11:06 am Delivered CANADA Your item was delivered in CANADA at 11:06 am on September 19, 2019. September 19, 2019, 10:08 am Out for Delivery CANADA September 19, 2019, 9:26 am Arrival at Post Office CANADA September 18, 2019, 1:25 pm Arrived at Facility CANADA September 17, 2019, 10:08 pm Processed Through Facility CANADA September 17, 2019, 2:08 am Hello Varina, International shipping times can vary but your last order took about 7 business days which is pretty standard. In regard to your concern regarding a hair trimmer. We agreed to ship you a replacement and we will update you shortly. We are backordered on those and will send tracking as soon as we get a new one. Thanks for your patience.
CAROLYN C.
I still haven’t received my package.
Jessica C.
Too slow!! I had to email them for my tracking number!!
