Max EstradaReviews of enailcouture.com

They sent me a damaged item which they wanted to resend with my outstanding order which they didn’t do. I then asked for a refund since I can’t do anything with a broken item. But of course I can’t get a refund because the item was damaged via shipping which it was NOT. I filed a claim via PayPal and now they want me to send back my whole order. This is a joke. The order also took weeks to ship so keep that in mind.

So I’ve been using the cotton candy monomer for 6 years now. I’ve literally bought 3 bottles at $175 each. 1 directly from Max, 2 at our local wholesaler the liquid is not the same. I believe he is using another formula it doesn’t even have the same consistency with the acrylic I’ve been using for years. The bottle I bought directly from him smells like his MMA fast set liquid. What’s pissing me off is the lack of responsibility. And I do believe he is a racist by any means I met him at the ny ibs show talk about excited to meet him and getting shooed away.

Products ordered were never shipped. I waited over 3 months and then had to request a refund.

My friend who is a nail professional tried 123 and liked it and told me about it. I ordered and got it right away. Last week she showed me her nails where tiny hives had formed around her cuticles. She took them off due to the bad itching. I put my first set of 123 on last week and today I developed a large welt on each cuticle. Who else has had a reaction? If the 2 of us had one there must be many more.

Terrible customer service. Max Estrada is Rude and racist AF Shipping took forever. Forget customer service, non existent! I wish he would call me out of my name, I got something special for him! because I'm telling the truth.

I bought an enamel and they sent it to me expired I'm very angry

This company is AWFUL. The worst I have ever dealt with in my entire nail careeer. 1 their products are something you would likely buy off Ali express or wish. You’re better off going on wish.com and buying gel tips and using them. You’d get them quicker. Shipping took 4 MONTHS!!!! (And no it was not a holiday or Black Friday). Also, my package arrived severely damaged...even though the box was completely untouched. So to me it seems like they shipped out broken stuff and didn’t care. When I attempted to contact them, they told me they aren’t liable for any damages and that I should have read the terms before I purchased (it was a 6 page terms and conditions) so I should have known that was bad news already just from that. Also...a girl left a youtube video with her experience with her 123 go nails bending and instead of being an adult and good business man he went on live and called her ratchet and unqualified to use his products...I’ll be using Apres nails instead. Yes they’re more expensive but MUCH better quality. When I had an issue with a defective product with Apres (a box of gelx tips that had a few nails that were bent and only 1 time out of 31 orders from them) they shipped me a brand new package no questions asked. Didn’t ask for pictures. Nothing. Told me to keep all items in my order and sent me an entirely new order with the tips and a whole other Extend gel (for the issue I had)...oh and did I mention because of what max (enail couture owner) said about that girl, and made her extremely upset..Apres sent her a package with their new products to make up for the actions of another company. NOW THAT is a good business. Save your money. Buy other companies products.

I have ordered from Enailcouture a few times with varying degrees of bad experiences. The first couple of orders took almost 2 months to get to me, but I gave them the benefit of the doubt as this was towards the beginning of the Covid-19 crisis. I ordered again, many months later, only to have never receive my order. I had ordered almost $200 worth of products (not that the monetary value of the order should make a difference in the customer service given) and after going over THREE MONTHS without receiving said order, and many attempts at reaching out for assistance regarding my order only to repeatedly be either ignored and or told it was "on its way", I reached out to Max (the owner of the company) on Instagram and voiced to him what was going on and asked what could be done to remedy the situation, and he replied, " Nice." Since this interaction, I have (against my better judgement) attempted to order from Enailcouture again, only to get message saying that they "Cannot deliver to my address" when I reached the point of checking out. So, TL; DR-I received terrible customer service from this company, asked for assistance and was 86ed from ordering from them because I asked for said assistance. Save your money and sanity, people. Shell out the extra coin and just buy from Apres, I've had nothing but good experiences with them and the products are amazing. Thank you for reading my novel of a review, and I hope it helps someone!