Reply from EndocaJun 15, 2017
Hey Dilek,
First off, on behalf of Endoca i apologise for this situation, we can imagine how frustrating it would be to need products that you felt were helping you so much, only to encounter this. Its for this reason as soon as we heard that this occurred, we made a full refund to your account for all the products that never reached you.
That being said, we inform all our clients ordering to Turkey that they require a prescription, however we also tell you that if you are willing to take responsibility for any issues that may occur, we are also happy to send it to you without prescription.
We understand that UPS, like any company, can sometimes have less than fantastic service, but as we tell people, UPS is actually the best company for international shipping and sadly enough, shipping with UPS actually provides the least amount of issues like this in comparison to other companies we have used in the past.
Its a shame that despite your fantastic experience with our products in the past, your experience and therefore your Trust Pilot review of our CBD extracts has been ruined by the actions of UPS.
Unfortunately you have not left your email address, therefore please do get in touch with us at [email protected] so we can see if we can rectify this situation and improve your experience with us :)
Enjoy your day
Endoca team
