Enphase EnergyReviews of enphase.com

Reply from Enphase EnergyAug 18, 2025

Hello Anke, Wir bedauern Ihre Schwierigkeiten und verstehen sehr gut, wie frustrierend diese Situation sein muss, insbesondere in den Monaten mit Spitzenproduktion. Um das Problem schnellstmöglich zu lösen, haben wir den Support-Fall 18505743 speziell für Ihr Anliegen erstellt. Bitte senden Sie eine E-Mail an [email protected] mit Ihrer Site-ID und der oben genannten Fallnummer. Sobald wir Ihre Antwort erhalten haben, wird unser Support-Team die Details prüfen und sich schnellstmöglich mit Ihnen in Verbindung setzen.

Reply from Enphase EnergyAug 7, 2025

Hello Paul, We’re truly sorry to hear about the ongoing issues you’ve been experiencing with your system, and we understand how frustrating and disruptive this must be. We also understand how difficult it can be to get help when the original installer is no longer in business. This is certainly not the level of service or reliability we aim to provide, and we sincerely apologize for the inconvenience caused. High temperatures can indeed contribute to system shutdowns as a built-in safety measure. However, if this has been a recurring issue, another possible cause could be improper breaker sizing or a faulty breaker, which can result in frequent tripping, regardless of power surges or utility feedback. Also, for clarification: Enphase does not manufacture or sell generators. Our portfolio includes microinverters, battery storage systems, EV chargers, and system monitoring solutions—we do not provide generator products. If even after changing the breakers the issue persists, please reach out to us directly at [email protected], and be sure to include your system or Site ID so our team can review your system’s behavior in detail. Thank you for your honest feedback—we take it seriously and are committed to using it to improve both our products and our customer support experience.

Reply from Enphase EnergyAug 1, 2025

We sincerely apologize for the experience you’ve had so far. To ensure we assist you in the best possible manner, we have created a support case (18431698) on your behalf. Kindly email your Site ID along with the case number to [email protected]. Our support team will treat your request as a priority and respond at the earliest to address your concern.

Reply from Enphase EnergyJul 30, 2025

We sincerely apologize for the inconvenience this issue has caused, especially given your significant investment in the system. We understand how frustrating it must be to lose gateway control through the Enphase app and to need repeated manual intervention. Our technical team is actively working on streamlining the profile management feature to prevent this from happening. In the meantime, if you’re still facing issues, please reach out to us at [email protected] with your Site ID. Our team will prioritize your case and work to resolve it as quickly as possible.

Reply from Enphase EnergyJun 19, 2025

Hello OJ, We're sorry to hear you're experiencing issues with our app, and we truly appreciate you bringing this to our attention. We've created a dedicated support case for you (18215489). Kindly email your Site ID along with the case number to [email protected]. Our support team will investigate and get back to you as soon as possible.

Reply from Enphase EnergyJun 9, 2025

We are truly sorry to hear about the ongoing issues with your Enphase system. The challenges you've described — from the system blinking off multiple times a day to the unexpected costs — are certainly frustrating. Allow us to investigate the issue for which a support case 18162368 has already been created on your behalf. Please send an email to [email protected] with your site ID and above case number. Once a response is received our support team will promptly investigate the issue and will be getting back to you at the earliest.

Reply from Enphase EnergyJun 18, 2025

Dear Flemming, Thank you for taking the time to share your experience. We’re truly sorry to hear about your frustration, and we appreciate the opportunity to clarify a few important points. 🔹 Backup Functionality Enphase systems do support backup functionality when installed with the IQ System Controller 3 (or earlier compatible models). This controller is essential for enabling backup, as it automatically detects grid outages and transitions the system to off-grid operation. Please note that backup systems are not currently available in Denmark, which is why this feature is not reflected on our Danish website. For reference, you can explore our product information here. 🔹 System Configuration If your system includes only IQ Battery R2 units, the system does not support backup functionality, and this limitation is in line with the product descriptions currently available for Denmark. The newer IQ Battery 5P (R3), combined with the IQ System Controller, can enable backup in supported markets. 🔹 Battery Management & App Features While we currently do not offer official integration with third-party platforms like Home Assistant (due to regulatory limitations in Europe), the Enphase App provides full management of your battery system, including self-consumption settings, export control, and performance optimization. This is also applicable to the IQ Battery R2. We understand this may not have been clear during your purchase, and we sincerely apologize for any miscommunication. If you’d like, we are happy to review your system configuration with you and explore any potential improvements. 📞 Feel free to reach us at +45 78714788 or let us know a convenient time for a call. Thank you again for your feedback — we remain committed to improving our communication and supporting our customers in Denmark.

Reply from Enphase EnergyMay 28, 2025

We apologize for the inconvenience caused by the monitoring system. This can happen due to poor communication between the microinverters and the Gateway, which can be resolved swiftly by replacing it.