Entertainment EarthReviews of entertainmentearth.com

There was a limited edition drop for a Funko pop. Probably the worst experience ever trying to buy. The website crashed for almost 40 minutes. This should’ve been something that should’ve had precautions so this wouldn’t happen. Completely terrible

Non stop issues, products arrived damaged and customer service doesn't exist. This company absolutely sucks

EE has never fulfilled a single order I have placed. Every item is sold to me, at full price, only to sit for months with no communication from the company. They will then list the items as sold out or backordered, again without any communication. Worst company I have ever had the displeasure of dealing with

DON'T BUY FROM THEM! I pre-ordered a Transformers set in Dec, 2024. Its original price is $109, with the end of year $10 off, I paid $99 plus shipping And coming to April 2025, EntertainmentEarth sent out an email saying Tariff impacted them AND they mark up my pre-order item by $10 yes, they did. Amazon, Walmart will ensure lowest pre-order price. BBTS, they did mark up their products because of Tariff but they leave my Pre-orders untouched ONLY EE marked up on an pre-order that I placed 4 month ago And when I tried to return their item, guess what? They make up something called Shipping & Processing, Coupon Adjustments And deduct from you refund So, if you return an un-opened item, you can only get full price, minus shipping fee (customer pay) minus their blah-blah adjusment This company is literally shameless

Placed an order in Nov 2024 with an estimated delivery date of Jan 2025. Jan 2025 comes around and it gets delayed until Feb 2025. Feb 2025 comes around and it gets delayed until Mar 2025. You know the story. It is now May 2025 and the order still has not yet been fulfilled. Furthermore they have the gall to raise the price on the items that haven't yet delivered. Customer service is extremely responsive with bot-like / canned answers like 'While your order is still active, we are waiting for more information from the vendor. Unfortunately, we do not have an ETA at this time, but we are still expecting another delivery. If any changes are made, we will send an update promptly via email." Same response every time. Don't waste your time and money on this useless organization.

Made an order for delivery to uk and after countless attempts at tracking my items they kept giving me info but when contacting the courier service they told me the info doesn’t exist . Had numerous attempts at contact to be fed the same rubbish . Been ripped of completely by this company. I had full intentions of using them for my collection but will never use them again . Stay clear !!

I’ve been a customer of EE Distribution since 2021, and over time, I’ve noticed a consistent pattern of dishonesty, poor communication, and a blatant conflict of interest between their wholesale business and their retail website, Entertainment Earth. If you’re a reseller—especially with your own website—beware that you’re essentially competing with your own supplier. They often list products as “out of stock” or “on backorder” for wholesale customers, while those same items are available and shipping directly from their retail site. This kind of behavior completely undermines the trust required in a B2B relationship. For example, we had a large backorder for Funkos and Spiderman action figures delayed for up to two years. When we enquired about cancelling these orders, they slapped us with a 15% cancellation fee. Even worse, when we noticed the Spiderman figure was now available on their retail site, our account manager told us that “Entertainment Earth is a separate business,” and that the stock wasn’t available for wholesale yet. A week later, when we asked to cancel again, they raised the fee to 25% because the item was technically “in stock”—but only for their retail customers! This was deeply frustrating—we had waited 24 months, issued customer refunds on our end to avoid passing delays onto our buyers, and maintained patience and professionalism throughout. Their response? Punitive fees, stonewalling, and threats of account closure if we didn’t pay. In short: • They do not prioritize or respect their wholesale clients. • They hide behind technicalities to extract fees. • They treat their retail and wholesale arms like separate businesses when it benefits them—but they are clearly the same company. • And they’ll happily compete directly with you while controlling your supply chain. Avoid them if you’re serious about growing your business. Look for a more transparent and fair wholesaler. Entertainment Earth/EE Distribution is not it.

I’ve been buying from entertainment earth for years and I made a purchase recently and accidentally used my five-year-old previous address for my billing and shipping which was my fault for not paying more attention, but they shouldn’t have been able to bill it because it’s the wrong billing address and then they shipped it to that address so I emailed them to see if there’s anything I could do and basically got told “oh well you put in the wrong address You need to contact the people Live there” no help and no care for loyal customers, long-term customers and now ex customers! I will just re-purchase from Amazon, which I should’ve done in the first place as that’s a trustworthy company that takes care of their customers! entertainment won’t be around forever. I can promise you that.