ErgeonReviews of ergeon.com

Update- Ergeon did make the attempt to make things right and provided a credit of $500, which was very much appreciated with my lost time. Just make sure they come out to measure before getting quote approvals. Original- Steer clear on this one. They completely jacked up my measurements and estimate using satellite vs. having a real person come out and work with us. We had numerous issues, then didn't remove my old fence fully, leaving a safety hazard! I had to fight to get it removed without them trying to bill me over $400 extra! 4-5 different points of contact with the project was insane. They promised price guarantees and no worries, well that was a bunch of B.S. They are Lowes subcontractor, so do yourself s favor and go elsewhere to someone that will actually come out, measure and talk to you.

While our initial experience with the sales representative was positive, the process deteriorated immediately after we paid the full project cost upfront. Although we were promised a start date within one to two weeks, Ergeon ceased all communication for an entire month. During this time, our emails, texts, and calls went unanswered, and no project start date was ever scheduled. Due to this lack of responsiveness, we engaged a case manager from Home Depot to escalate our claim. While Ergeon eventually contacted us to offer a $500 discount and a new start date, we have declined this offer as trust has been completely lost. We are still seeking the return of our funds and strongly advise others to avoid using Ergeon services based on this experience, unless you want your money taken and no services rendered.

We hired Ergeon to put a fence around our property for our family. The initial contact with their team was great and we were looking forward to our project. Our installation date was moved up which was amazing until we had city codes stop by saying they had no permit for the build. After lots of back and forth we did find out that yes, not one of the 3 project managers we talked with bothered to make sure a permit was filed. This was back in early May 2026, we are in the second week of June and our fence still is not done. It has become an eyesore and a huge stress point for my family. My son cannot use his play area as the materials are blocking all of his play set, my dog keeps getting wrapped around the posts that are just sitting in the yard and we have people asking all the time when it is going to be completed. We have been pushing for a completion date especially after I went to the city myself and filed all the permit paperwork hoping it would get everything back on track but we have been told today that the new June 13th installation day has been moved again to then end on June. We are so beyond frustrated and exhausted by this whole process. Do not hire this company

I am extremely disappointed with my experience with Ergeon, Inc. My fence project was approved and scheduled almost 2 months ago and I have already made a payment toward the project. Since then, I have experienced multiple schedule changes, delays, and a lack of communication regarding the status of my installation. My project manager, Jennie, has not provided the level of communication and follow-through that I would expect for a project of this size. As a customer, I understand that unforeseen issues can arise, but repeated rescheduling without clear updates or timely responses is unacceptable. What has been most frustrating is the lack of accountability and responsiveness after I raised my concerns. Customers invest significant time and money into home improvement projects and deserve accurate information, realistic timelines, and proactive communication. At this point, I am still waiting for a clear resolution and a firm installation date. I hope Ergeon management reviews this situation and takes steps to improve customer communication and project management processes. I cannot recommend this company based on my experience thus far.

Bought a gate and installation 9 months ago. The wood of the gate has splintered, cracked and fallen apart, and the gate no longer functions/opens closes appropriately. Was told their warranty lasts 90 days and it is no longer their problem

I reached out for a quote. They gave me a quote of $4300. I paid a deposit. I did make some changes that I expected to increase the price. Two workers came and installed several posts. Two days after the work started, I was given an updated quote of $8900, saying they had measured wrong when they gave me the first quote. I expected a price increase due to changes I made but NOT due to their mismeasuring by A LOT. That’s more than double and was NOT communicated to me until after the work started. I refused to approve the updated quote because they made a terrible mistake. Now I have posts and a pile of materials on my yard that I expect will be picked up or something. I don’t even know. Salesman named Manny and project manager named Frank. Now have to find somebody else for an accurate quote that I will gladly pay for instead of playing games. I don’t mind paying for an accurate quote but I don’t appreciate the bait and switch.

I am submitting this complaint to warn other consumers about my experience with Ergeon, which was an exhausting 4-month ordeal filled with misinformation, poor communication, delays, and unprofessional project management. From the beginning, I was given incorrect information regarding permit requirements and was told no permit was needed. I knew this was false and had to provide my own township’s code requirements to correct them. Weeks were then wasted because Ergeon failed to properly advise me on survey requirements before permit submission. After obtaining the survey, I was repeatedly told my permit was being submitted, only to later learn Ergeon had failed to include payment and had filed the permit incorrectly. My township informed me they had contacted Ergeon multiple times regarding deficiencies and received no response. Meanwhile, I was assigned 3 different project managers and could never get a clear answer from anyone despite spending countless hours on hold trying to speak with management. I ultimately had to work directly with my township, revise Ergeon’s plans myself, and obtain the permit on my own because their permitting department was unable to complete the process correctly after months of delay. On installation day, while my existing fence was already being demolished, I received notice of a $650 change order due to incorrect measurements—measurements that should have been verified by Ergeon prior to construction. I was placed in a position where my yard was torn apart and I was being pressured to pay additional charges caused by their own failure. Only after demanding a manager did they agree to remove this charge. Despite four months of delays, errors, and the fact that I essentially became the project manager for my own paid project, no compensation or meaningful resolution was offered. Consumers should be aware that Ergeon operates as a middleman with extremely poor communication and little accountability. I strongly advise others to avoid this company. UPDATE: The manager personally made a strong effort to correct the mistakes and improve the outcome once the issues were escalated. I appreciate the help, just wish it came sooner/

This was one of the worst experiences I have ever had with customer service! I was clear about what I wanted and an appointment was made for a video call which I found very unusual. However, that is the way they said they worked. 4 days later after many confirmation texts and 15 minutes before my appointment I received a text telling me that they don't do the kind of fencing that I needed and to have a nice day. This entire process was unprofessional from the beginning. I would not recommend anyone to do business with this company.