Reply from ErsanailsFeb 28, 2026
02.28.2026 (Updated)
We are writing to further address your feedback and related claims, with a focus on clarifying factual details and reinforcing our position as a genuine handcrafted press-on nail studio.
1. On the Lack of Substantive Evidence for Your "Confidence"
You stated, “I can read and write Chinese, so I’m confident in what I found” after viewing similar-looking product images on platforms like Temu or Taobao. However, we must emphasize that this confidence is entirely unbacked by objective, tangible evidence. A credible judgment on product similarity and quality cannot be based solely on online image comparisons. It requires purchasing both products, conducting a side-by-side analysis of handcrafting details, material quality, fit precision, and durability—none of which you have done. Your ability to read Chinese has no logical connection to validating product attributes, and we fail to see how this translates into a factual basis for your claims.
2. On the Legitimacy of Our Public Response to Your Review
You claimed your negative review is “real data” rather than a retaliatory act following an unsuccessful after-sales request. In response, we assert that our public statement detailing the full incident is completely objective, fair, and justified. We strictly adhered to privacy protection standards—no personal information such as your address, contact details was disclosed. Our only goal is to provide transparency for other consumers, who have the right to understand the complete context behind your review, rather than relying on one-sided feedback. This practice aligns with the principles of fair market communication and consumer rights to informed decision-making.
3. On Your Unfounded Doubts About Our Handmade Narrative
Regarding your comments on our “marketing and pricing associated with a handmade narrative”, we have provided conclusive evidence to refute your doubts: we offer customized services that factory-mass-produced products cannot match, including custom designs from customer-provided images, personalized nail shape adjustments, and size tailoring. We also shared completed order photos from other clients to verify our craftsmanship. Despite this, you continued to update your negative review with biased, unsubstantiated opinions. This behavior is what constitutes a malicious review with traceable evidence.
We want to make it clear that we will never compromise on baseless negative feedback, whether it comes from competitors or other parties with ulterior motives. We welcome you to publicly share all email correspondence between us—we are fully confident that these records will prove our claims about your malicious review.
4. On Our Production Process and Final Position
Our production process is a proprietary trade secret, and we also uphold the privacy rights of our 32 professional nail artists. That said, we have provided sufficient proof of our handcrafted identity, including our customizable service offerings and positive reviews from satisfied customers—all of which confirm that we are a legitimate handcrafted press-on nail studio. In contrast, your entire argument relies solely on “similar images” from other platforms, with no additional evidence to support your claims.
We reserve the legal right to protect our brand from defamation and false accusations. Despite having sent you multiple cases and evidence via email, you chose to ignore all of them. Therefore, we will no longer respond to any further comments from you.
Justice speaks for itself.
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02.27.2026
Due to character limits, this post cannot be published. The negative customer review stemmed from our refusal to provide after-sales service for an order placed two years ago.
