EsfrankiReviews of esfranki.com

Horribly unprofessional, will not answer emails except with the same canned response every time. Most of the time you never receive what you ordered and have to go file a dispute with your credit card company to get your money back. Buyer beware - do not do business with them!

I wouldn't give this company any stars, but that's not possible. Ordered a "miracle" cleaner from an ad on Facebook. When I received it, it was a pill that you dropped in to water and made a windex like product. Total scam, but didn't think much of it. I ordered GPS pet trackers, again from an ad on Facebook, not realizing it was the same company. Took 5 weeks to arrive and it didn't work! They did not respond to ANY emails so I filed a dispute with PayPal. I had to send the item back to China (Hong Kong) and awaiting a decision. Here's what I have learned in the last month: Storm Media is a "holding" company that filters the transactions. Esfranki is one of a number of companies, all peddling the same garbage. Since it's out of China it is hard to return or get any response. PayPal has over 48 pages of complaints about Storm Media and yet still handles transactions for them. I found out the tracking number they supply you with (if you are lucky enough to get one) is actually a customs tracking number. Good luck trying to figure out how to track! From all the information and complaints that I have seen, here and on both PayPal and Facebook, I will never purchase off a Facebook ad again. While Esfranki states "100% satisfaction guarantee", "30 day return policy" "easy returns" don't hold your breath waiting. PayPal really seems disinterested in helping people (outside of eBay transactions) so I am rethinking my relationship with them as well. In the future, I am sticking with eBay or Amazon. There is a page on Facebook titled "Esfranki Storm Media Scam" that you can join up and share with others your experience. There are A LOT of dissatisfied customers.

Don't trust them!!! They scammed me on an order!

!!!!!!!!DO NOT ORDER FROM ESFRANKI!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!There is no phone number to call, only email. Ordered March 10, and added one item to order March 11th. I have not received either item, but received an email congratulating me on receiving my shipment. No tracking number was ever given. No response to email. I really need to stop ordering things off FB advertising without first vetting them! Don't order when tired, or drinking! FB should have some way to block these bogus companies from selling to their members. Come on Mr. Zuckerberg, what can you do to stop these types of companies from robbing your members? Hoping I still receive these items, but even if I do, I get the feeling they are cheap so who knows. I will probably put in a claim with my bank to try and recoup the money I spent, but not sure if they will help or not......DO NOT ORDER FROM ESFRANKI!!!!!!!!!!!!!!!!!!!!!! Very disappointed in the customer service, or lack of....if you are overseas, China, etc, that is fine and I understand the wait for my product, but don't email me without confirming I've actually received the product!

I also still witing for my pet gps collars since february, this company is a total scam. Here is a link to a video if you like to share it with your contacts to warning them all about this fraud. Just delete the spaces between words. http:// youtu.be/ JmNboepJF4I Fell free to share it all times you need.

Don't buy from here if you want great customer service. I ordered a GPS dog tracker, it took over a month to arrive, when it did they had sent the wrong colour. I contacted the site stating this, they replied saying you have recieved this item here is the proof of receipt. They didn't bother reading what my problem was! I emailed them again stating that I wasn't disputing the fact that I hadn't received the item, merely that I had received the wrong colour... they didn't reply. I escalated this with PayPal. They eventually responded saying if I returned the item they would refund me... returned the item to China! At my expense when they have made the mistake.... Shocking!!!!

Horrible customer service and company! Placed order 2-5-19 received email that it was shipped 2-17-19 but have still not received the items ordered. My account was charged for the items right away. Contacted customer service March 22nd informed they would look into it and responded that they found the order didn’t understand why it was still in transit and get back to me—which they haven’t done. I emailed them a few times asking for someone to call me and then requested a refund. Have not heard anything and have not received a refund. This company is a scam—-DO NOT PURCHASE ANYTHING FROM THEM!!! I would have given them no stars but that isn’t possible!

ordered two gps dog trackers in february and paid for and after upteen emails back and forth still no refund or items have emailed again today yet they have my money wondering if any other way i can claim money back