Estée LauderReviews of esteelauder.com

I’ve been using the Advanced Night Repair Eye Concentrate Matrix a few times and I developed irritation and red spots unde my eyes. I will not purchase again this product and I’ll go back to La Roche-Posay serum eye.

If I could give this a negative 0 I would. I made an order and it was sent to the wrong address in Missouri! I called to correct it before it, and was told it was corrected. It ended up being sent to the old address and was never updated! THEN I call back after getting notified of the delivery and they apologized and offered a reshipment, I'm understanding that things happen issues come up. I give the lady the correct address and she confirms it and said I will receive an email soon and ended call. So I give it a couple hours and call back to verify and Another guy says yes she did change address to the correct address. I will get an email. Well it's been two days and I just get an update that my order will be delivered tomorrow! Guess what! ? Too the WRONG OLD ADDRESS SAME AS THE FIRST TIME! I CONFIRMED WITH MULTIPLE PEOPLE THE RIGHT ADDRESS AND FOR THE SECOND TIME I WONT GET MY ORDER! OVER $200. UPS stated they cannot do anything. The shipper would have to. I'm beyond upset. It's one thing to happen once but after giving the correct address and multiple agents repeating the correct address back and it's still going to an old address smh the ball is dropped big time. 😔 I'm so bummed

I bought the Estée Lauder Advanced Night Repair Supercharged Gel Eye cream around 4-5 weeks ago and afew days after using it I developed a red rush under my eye which was egzema like but very painful. I took the cream back to the Estée Lauder at boots wood green today and explained the situation. They refused to refund me or even report the issue or at all bother about the harm this cream has caused me. I have now stopped using this for 10 days and the rush has only improved 50% because of how bad it was!!

I love the brand, but online ordering is a mess and making me reconsider the company. A label was created for my order 10 days ago, but the parcel still hasn’t been picked up. I’ve attempted to reach out to customer service via chat- there was a 10 minute delay in response from the CS agent who had already received my name, email, etc. I don’t have time for 10 min waits between responses. Attempted to call CS, 20 minute wait, I had to disconnect while waiting because, again, who has the time? I just want what I paid for, in entirety. I received one part of my order, but the bulk of it is just sitting out there, or lost. I guess I’ll have to try and find time again tomorrow, in-between working extra hours and caring for my family. I’m so aggravated. I don’t recommend shopping through their website whatsoever. Go through Ulta, go to a store, but stay away from Estée Lauder’s e-commerce site.

I bought some night serum in Singapore. But it feels different to the sample I got in New Zealand. I put some serum on, and checked my face and it’s like no different. Has anyone else found that.

I recently tried to book make an appointment to have my makeup done at the Estée Lauder at Myer Melbourne and David Jones. My initial appointment was with Myer Melbourne, the ability to communicate with the staff at the counter was near impossible. I eventually made an appointment. The following day I was contacted and told that my appointment was cancelled because there was a sale promotion on that day and there were insufficient staff. I was told to go to the David Jones store instead, I went to the David Jones store to make another appoint. Once again the level of communication was unsatisfactory. I was told that someone would call me to make an appointment. That was last Friday 4/10/2024 and I am yet to receive a call. The level of customer service is substandard. I have been using Estée Lauder products for nearly 30 years will be changing to another brand

So I emailed further details to Estée Lauder, per its response below, only to find that the address provided can’t be reached by the mail server. My email is, therefore, undeliverable. Review relates to Estee Lauder concession in John Lewis, Kingston-on-Thames. Visited today with my wife. The service was appalling, the two assistants on duty at the time (around noon) were horrible and so very arrogant. To top it all off, one of the assistants then lied to my wife. We know this as the previous customer had received a completely different response to the same question. The woman my wife was speaking to just couldn’t be bothered.

Really dissapointed with notification of my loyalty reward points and placing my order. Having spoken to their customer Service via watts app and asking my complaint to be logged I was told will be logged but I won't get a response or notification of how dealt with. So basically it will get logged and not dealt with. I've been a customer for many years and used EL products but lately there always seems to be an issue. Other companies sell EL and better service, so If my complaint not dealt with, I will go elsewhere. But I'm sure EL won't care.