Estes Express LinesReviews of estes-express.com

My freight was all over the place. When it arrived at the final terminal after 3 weeks, they called me and mentioned it would be out for delivery on that day, but it never did. I had to pick it up at their terminal after 2 days. Using Estes Express Lines was horrible and not recommended. I had a really bad experience. I paid them $400 for shipping and they almost lost my freight.

this is zero star review. worst service ever Estes should listen to there recording and provide the service they promote. Rude customer service Never again

Aggressive and belligerent drivers. He did not let me change lanes to get ahead of him by speeding to block me. Got out of his truck and started cursing and yelling at me. Horrible company!

Company broke an irreplaceable art object then claimed that they won't carry art objects. We clearly provided them with information as to what the cargo was when we booked the shipment; they accepted the shipment. They removed the object from the pallet on which it was packaged. We've moved the same type of product with Estes in the past and never had them refuse to carry it. They're refusing to do anything about it when it was clearly their fault. We package and ship fragile/valuable/delicate artworks worldwide every day; we packaged it correctly, they delivered it broken, and they've now said that they won't take care of their negligence.

The delivery driver was one of the rudest persons I've ever encountered. After saying I wanted to inspect the package as instructed to do so on the label outside the package, which stated "high value item please inspect before accepting" the driver roughly said I don't have time for this turned around and walked off. Totally unacceptable Behavior.

I would not work for this company they use invasion of privacy tactics and 3rd party companies to do background checks resulting in discriminatory hiring practices.

This company's service is rotten to the core. This is my second experience with them, and it is no better than the first. Previously, closely to 50% of the shipment was smashed and beyond redemption. This time, I have been waiting for a delivery since last week, and each time there is a different story, and I have to keep repeating myself including correcting my phone number at least three times so far! Worse, they work with a home delivery partner called "Humble" in Massachusetts, who are even more ridiculous than Estes. Phone messages are not returned, and information is provided as drip-drip-drip, so each time one has to go through the torture of navigating their phone system, then speak with someone at the other end of the Pacific whose responses are so obtuse, you wonder if they are lifelings on Mars! Henceforth, I will always check if a vendor ships through Estes or Humble first, and if so, will not do business with that company. Rob Estes, where is your leadership?

Horrific experience. Lies and deceit were my experiences. They called to tell me my window for delivery, then postponed, then cancelled. They said I couldnt speak to a manager or a supervisor about the non delivery and told me I just had to deal with it. I would give zero stars if I could