Excellent
Based on 240 reviews
Eterneva4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.
Eterneva (eterneva.com) has 240 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 224 reviews with 5 stars · Clear filters
Ronaele
They are very caring people and thoughtful.
Reply from EternevaJan 15, 2025
Aw thank you Ronaele! We truly appreciate you taking the time to share your experience, and we’re so grateful to have been able to care for you and your loved one. With love, Hailey Head of Customer Care
Nicole
The experience has been great from the start. The company was not pushy about buying a diamond from them. They were very helpful and informative and have been with the entire process. The diamonds are a bit pricey though. I get that they are coming from a loved one, and you can’t really put a price on that… & I obviously purchased it but compared to other lab grown diamonds that you can purchase they are very pricey. I bought a pink lab grown diamond on a cruise for 1 carat for $1800…. with my dogs diamonds I am getting less than a carat for $10 grand. I am not sure just yet if it is helping the healing process. I’m still hurting quite a bit, but I do like watching the videos they send of the progress.
Reply from EternevaJan 10, 2025
Thank you so much, Nicole. We greatly appreciate you for sharing your heartfelt experience and feedback. We’re also grateful for your trust in us during such an important journey. Regarding the price of memorial diamonds- when grown properly and legitimately, there are key differences in our process that contribute to the cost. The lab-grown diamonds found in department stores are produced in mass quantities, with 30-100 diamonds grown at once in a single machine, often in factories in India or China using standard carbon sources. In contrast, our process is highly specialized. Each Eterneva diamond is grown individually, and incorporates a carefully extracted and purified carbon source that is extracted from your loved one’s remains. This meticulous process, as you know, is deeply personalized and yet still results in an exceptional quality diamond. While there are other factors that contribute even further, I hope that this explanation helps you :) We’re so grateful for the opportunity to create something so meaningful for you and are here to answer any additional questions you may have. With love, Hailey Head of Customer Care
Samuel G.
I thought I was going to send you guys ashes and a few months later get a diamond. I couldn't have been more wrong, This is an entire journey from start to finish, My dogs life story, to the welcome kit, to the constant video updates this service is amazing. All I can say is THANK YOU, I called a few other places and from day one this was a no brainer to use Eterneva !!!
Reply from EternevaJan 15, 2025
Thank you so much for sharing your experience with us Samuel! We’re so glad you felt the entire journey was meaningful and special. It’s wonderful to hear that the updates and the attention to detail made such an impact. We’re truly honored you chose us and are grateful for your trust from the very beginning! The whole team loved getting to know your sweet pup better and the relationship you two shared was incredible inspiring and heartwarming to us all. Thank you again for being part of the Eterneva family and sharing your dog's story with us! It means the world. With love, Hailey Head of Customer Care
David
My experience with Eterneva was fantastic! Really appreciated the support from the entire team from start to finish. The progress updates and friendly service made them top notch. Really felt like family!
Reply from EternevaJan 15, 2025
It’s so wonderful to hear that you felt supported and cared for throughout your entire journey with us David! We’re thrilled that our team made you feel like family—that’s exactly what we aim for. Thank you for trusting us to be part of something so meaningful, and we’re so happy we could be there for you every step of the way. With gratitude, Hailey Head of Customer Care
Brian
The entire journey was painless. I was kept abreast of every step in the process and the final product was magnificent
Reply from EternevaJan 15, 2025
We’re so happy to hear your journey with us was seamless and that the final product turned out to be magnificent! It’s always our goal to make the process as smooth and meaningful as possible, and we’re grateful to have been a part of creating something special for you. Warmly, Hailey Head of Customer Care
Eddie P.
My journey with Eterneva was absolutely amazing. From my first communication with them to inquire about the company, the frequent updates during the process, the delivery of my stones, and the communication after I received them was incredible. If you are looking for a way to memorialize a loved one, I highly recommend Eterneva. Their customer service was top-notch and the final product was better than I could have imagined.
Reply from EternevaJan 15, 2025
Thank you so much for sharing your experience with us Eddie! We’re so glad to hear that every step of the journey with Eterneva met your expectations and that you felt supported throughout. It’s incredibly rewarding to know that the final product exceeded what you had imagined. We’re truly honored to have been part of such an important process for you, and we’re grateful for your recommendation. With heartfelt gratitude, Hailey Head of Customer Care
Heather E.
Absolutely the best company. My jewelry is beautiful and the diamond is from the ashes of my beloved dog who passed.
Reply from EternevaJan 15, 2025
Thank you so much for your beautiful words Heather! We’re truly honored to have helped create something so meaningful in memory of your beloved dog. Knowing that the diamond and jewelry bring you comfort and beauty means the world to us. With heartfelt gratitude, Hailey Head of Customer Care
Alex
Liz was great start to finish and was always there to answer our questions, give updates and make the delivery early for a special event
Reply from EternevaJan 15, 2025
Aw Alex, we’re so glad to hear that Liz was able to make your experience seamless and special! She is truly amazing - going above and beyond, especially for meaningful moments, is what she strives for, and we’re thrilled we could make the delivery in time for your event! We’re grateful to have been part of this journey with you! With love, Hailey Head of Customer Care
