Excellent
Based on 67 reviews
eTourist4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eTourist is a digital travel platform designed to help travelers explore destinations, plan trips, and access reliable tourism information with ease.Thousands of travelers worldwide choose eTourist for our commitment to speed, convenience, and comprehensive support throughout the entire application journey. eTourist ensures you have full access to our website, professional step-by-step guidance, and expert validation of your documents and photos. Furthermore, it powers our 24/7 global customer support team, offering assistance in different languages to ensure your travel plans stay on track every step of the way.
eTourist (etourist.com) has 67 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 56 reviews with 5 stars · Clear filters
Eliot W.
Communication was excellent.
Reply from eTouristJul 21, 2026
Hi Eliot! Keeping our customers informed and in the loop every step of the way is something we work really hard at, so this means a lot to us. Thank you for trusting us and we hope your trip is a great one! 🌍 ✈️ Happy travels, The eTourist Team
Beth E.
I didn't know if I really needed a travel visa to visit family in England. The website explained the options and showed me that it was important to get the visa just in case. The application process was very self-explanatory, and the immediate response of a live person was so unexpected! The cost was more than I expected: the £20 quoted became $212, once I started (for 2 visas). I had to re - upload one photo of a passport, I expected this to delay, but it was instantaneous! Again, a real person texted me at once that the new picture was accepted. Who does that? ☺️ So I was pleasantly surprised by the speed and efficiency of the Government website.
Reply from eTouristJul 21, 2026
Hi Beth! "Who does that?", we do! 😄 Having a real person respond instantly when you need them most is something we genuinely believe in and we're so glad it came as a pleasant surprise. We hear you on the cost and we know it's more than people expect upfront. We always want to be as clear as possible about pricing and we appreciate you sharing that. But we're really glad everything came through smoothly and quickly for you and your family visit to England! 🌍 ✈️ Happy travels, The eTourist Team
Tyler S.
Customer service via chat was very good. A bit costly but very useful in a jam.
Reply from eTouristJul 21, 2026
Hi Tyler! "Very useful in a jam" is honestly one of our favorite things to hear, that's exactly when we want to show up for our customers. We know the cost gives some people pause and we genuinely appreciate your honesty. We're glad it all worked out when you needed it most! 🌍 ✈️ Happy travels, The eTourist Team
yuu
対応が素晴らしい！！
Reply from eTouristJul 21, 2026
Hi, Yuu! Thank you so much, this made us smile! We’re so glad you had a great experience with us. We hope to help you again on your next trip! 🌍 ✈️ Happy travels, The eTourist Team
Alex
Amazing work! Fast response and processing. Great service!
Reply from eTouristJul 21, 2026
Hi Alex! You matched our energy perfectly with this review and we love it! Speed and reliability are things we genuinely pride ourselves on. We'll be here whenever your next trip calls for it! 🌍 ✈️ Happy travels, The eTourist Team
James B.
I was having trouble getting my passport uploaded at the airport and Landen made it fast and easy for me.
Reply from eTouristJul 21, 2026
Hi James! At the airport is just about the worst time for a technical hiccup. We're really glad our support team could jump in and get it sorted before it became a bigger problem. That's what we're here for. Go enjoy that trip! 🌍 ✈️ Happy travels, The eTourist Team
Warren O.
Had a family emergency and Etourist got me everything I need in less than 15 minutes. They even called as soon as I submitted my information just to ensure everything went smooth.
Reply from eTouristJul 21, 2026
Hi Warren! This one genuinely stopped us in our tracks. When a family emergency strikes the last thing you need is another obstacle and we're so relieved our team could show up for you the way they did. 15 minutes, a phone call, everything sorted. That's our team at their absolute best. We're wishing you and your family all the very best. 🌍 ✈️ Happy travels, The eTourist Team
Jennifer L.
So helpful and responsive!
Reply from eTouristJul 21, 2026
Hi Jennifer! Two things we never want to compromise on! Thank you for taking the time to share this. It means more than you know to our small team. Wishing you a wonderful trip ahead! 🌍 ✈️ Happy travels, The eTourist Team
