evacuumstoreReviews of evacuumstore.com

Shady People. Was shady about the fact they dropship from overseas and Canada. Stiffed me with a bill for customs charges, told me they would fix 'the error' and stopped responding to all customer service inquires. I got stiffed with the bill. Avoid like they have a communicable disease.

eVacuumstore Shipped vacuum with over 21 signature and no diversion to UPS facility requirements on the delivery. Could not reach store support to change requirements. Was unable to receive vacuum due to these unnecessary requirements and had to tell UPS to return to sender since UPS would not be able to redeliver package. Company has not responded in 3 weeks to request for refund. Never, ever, every buy anything from these people. TL:DR Could not get seller's support number on the phone to adjust the UPS delivery restrictions. Could not receive package. Returned to sender, received no money. Basically defrauded.

Rude and dishonest customer service people. They think that they are generals and customers are soldiers. Rude and abusive tone of voice. Dishonest information are given over the phone. NEVER AGAIN WILL TRY THIS STORE!

Website said shipping would be up to 10 business days, 25 days later I hadn’t received any updates or shipping confirmation so I called to cancel and they refused to honor the cancellation since they “said” it already had shipped. And if I refuse the shipment I get charged for additional shipping plus $9.95. That’s not how you treat customers.

Products they are shipping to the customer do not match photos they have posted on their website. The company refuses to make things right and insists that the customer pays the return shipping for an incorrect product.

ordered a replacement control valve for vacuum at my daughter's. gave the store the proper make, and model number. viewed the available valve on their website with operator and indicated it looked like it didn't match the one for my vacuum (i had previously taken the vacuum apart and was familiar with what it looked like). The store (after speaking with someone in the background) indicated they no longer carried the valve i needed, but the one they showed on line for $28 would fit. Received the part on time. Went to replace the valve - and found it didn't fit (mounting holes didn't line up and one of the tube ports was on the wrong side). since i was visiting i forgot and left the valve at my daughters, so didn't retrieve until about 1 month later. Called the store back and they said it was the wrong valve for my vacuum, and could not refund me since it was past 30 days, but would give me a store credit. unfortunately, repairing vacuums is not my main profession, so doubt i would be using the store credit anytime soon, and neither is throwing $28 out the window. very dissapointed.

My experience with evacuum started out great. I ordered two bare floor nozzles for my daughter and I On October 28, 2018, as we have the same vacuum. They arrived very fast. My daughter's nozzle worked great. Mine wouldn't stay on the wand. something was defective inside. I called and spoke to Jaime. She told me she would send me another one. Again, it arrived very fast. I was happy. Until I went to attach it to my wand. It wouldn't even go on. So, I called and spoke again to Jaime and she said send pictures. I did. And waited. And waited. I emailed to see if anyone got them. Apparently, after about two weeks I called again and found out I had the wrong email address. So, resent them. Nothing. I called and asked to speak to a supervisor and was told no one was available and was sent to her (Jaime)voicemail for her to call me back. Nothing. I called again and was told she would be in later and would get back to me. No. So I called again was told to send the pictures to general support which I did and I would be assigned a case number. I heard nothing so I emailed and was sent a case number which was created on December 4, 2018.Then I heard nothing. As you might imagine I have become very angry. All I wanted was to get another nozzle. Simple, right? You would think so. So, December 13, 2018 I call and ask to speak to a supervisor as soon as someone answered. I asked who I was speaking to and it was Jaime. She asked my case number and never gave me to a supervisor. I told her everything again and she put me on hold. She came back and said the nozzle is no longer available and she would have to refund my money. That was the icing on the cake. So, was there some reason no one ever looked at my case number and contacted me even if it was just to say we no longer have that nozzle. The customer service I didn't receive negated the good customer service at the start of my transaction. If you place an order and it arrives and everything is fine, you should be all set. If you have a problem,well, good luck with getting it resolved!

DO NOT order from this online source. My family was hit by Hurricane Michael and one of the losses was our central VAC. Even though I was very specific about the unit I wanted, when the wrong one was sent evacuum argued it was the same and that the emblem on the canister had been update and the quiet clean left off. This unit is noisy. Before I could vacuum my house and never hear the unit running it was so quiet a baby could sleep through it. Now it’s like a freight train in comparison. I hate this unit after having my nice quiet clean. They refuse to pay for the return of the unit I purchased even though it is clearly a different unit than what I specifically requested. I simply want to exchange the unit for the one I previously had. Customer service is no help what so ever.