Reply from EverblogApr 17, 2026
Hi there,
We’re truly sorry to hear about your experience, and we completely understand your frustration after waiting since March without receiving your order.
While we did state on our website that all pre-orders placed after February 25 would be shipped out by late March, we sincerely apologize that your order has been affected by unexpected delays. As one of our early supporters of FridgeCal, we’re especially grateful for your trust, and we’re very sorry we haven’t delivered the experience you expected.
We’ve sent a few email updates regarding delivery status and compensation for affected customers. Due to customs clearance, a small portion of pre-orders experienced delays—our sincere apologies if these updates didn’t reach you.
We’ve just checked your order, and your tracking information has already been updated. If you’re unable to view the latest status through the tracking link on our website, we recommend checking directly on the carrier’s official website for the most accurate update.
We’re truly sorry again for the inconvenience this has caused. We completely understand your concerns, and while this delay has been disappointing, we genuinely believe the product will be worth the wait once it arrives.
That said, we also want you to feel completely confident in your purchase—if you’re unhappy with the product, we offer a 180-day free return policy. You can simply request a refund, no questions asked.
If there’s anything further we can assist you with, please don’t hesitate to reach out to our support team.
Warm regards,
Team Everblog
