EvotoReviews of evoto.ai

Reply from EvotoJun 30, 2025

Hi Giselle, Thanks so much for your honest feedback — we totally understand how frustrating this must feel. Losing that many credits after making such a big purchase is definitely not what we want for our users. You're right — the credits are valid for one year, and while that info is in our terms, we can see how it might’ve been easy to miss. That’s on us too, and we’re already working on better reminders and clearer messaging so situations like this don’t catch anyone off guard. We’d really like to try and make this right. Please kindly check our contact email so we can further discuss about this. Thanks again for speaking up — we appreciate it!

Reply from EvotoJun 12, 2025

Hi Diane, thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced regarding the expiration of your credits. We understand how disappointing this situation is, especially when you were planning to use them for your graduation pictures. Our team is continuously working to improve our service, and we’ll make sure to pass along your concerns about the credit expiration policy. If you’d like, please reach out to our support team directly, and we’ll do our best to assist you in resolving this issue. We appreciate your understanding and hope to make this right for you.

Reply from EvotoMay 28, 2025

We are really sorry to hear about the issues you’ve faced with purchasing credits. The good news is that we’ve found a solution to the problem, and it’s expected to be resolved soon this month! We also apologize for the delay in support, and we’re actively working to improve our response times. Your feedback is important, and we appreciate your patience. If you run into any similar issues in the future, feel free to reach out anytime—we’re here to help! Thanks for being a valued customer!

Reply from EvotoMay 12, 2025

We’re really sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We’ve looked into your previous inquiries and can confirm that we have already reached out to you via email to address the issues you raised. Please check your inbox (and spam/junk folder just in case) for our response. We understand your frustration, and we’re committed to providing better service. If there’s anything else you’d like to discuss or if you need further clarification, please don’t hesitate to get in touch. We’re here to help! Thank you again for your feedback.

Reply from EvotoApr 25, 2025

We are truly sorry to hear about your disappointing experience with our customer service. This is not the level of support we aim to provide, and I completely understand your frustration. Please know that your feedback is being taken seriously, and we are working on improving our support processes to ensure more effective and informed assistance moving forward. I would love to make things right for you. If you're open to it, please feel free to reply to our contact emails so we can resolve the issue and restore your confidence in our service. Thank you for bringing this to our attention, and I apologize again for the inconvenience.

Reply from EvotoMar 19, 2025

Thank you for reaching out and sharing your feedback with us. We’ve received your comments regarding our products and services, and we truly value your input as it helps us improve. We’d love the opportunity to provide you with more detailed information about our related products and the credit system to address your concerns, such as “Photos look fake and unrealistic” and “Credit system is weird and customer support is terrible.” To better assist you, we’ve attempted to contact you via the email address you provided, but we haven’t received a response yet. Could you please double-check the contact information you shared? This will allow us to connect with you directly and work toward resolving any dissatisfaction you may have. Your experience matters to us, and we’re committed to finding a solution for you. Please feel free to reply to this email or update us with the best way to reach you. Looking forward to hearing from you soon!

Reply from EvotoFeb 21, 2025

Thank you for sharing your feedback. We’re truly sorry to hear that the recent price adjustment has caused frustration. We understand how important your previous plan was to you, and we appreciate you taking the time to let us know how you feel. Our goal is to provide even more value to our users, and while the pricing change reflects rising operational costs, we’re actively working to improve Evoto’s features and overall experience to better meet your needs. We realize the new plans may not align perfectly with your previous one, and we sincerely apologize for any inconvenience this has caused. Please know that we’re reviewing our pricing options to better accommodate users like you. Thank you again for your understanding and for helping us improve Evoto. We’re here to listen and make things right!

Reply from EvotoFeb 19, 2025

Thank you for sharing your feedback with us. We sincerely regret the issues you've encountered, and we truly appreciate the opportunity to address your concerns. Allow us to clarify the points you raised: Credit Validity: Currently, the validity period for packages on our official website is two years, but this applies only to the new pay-as-you-go packages. The old packages are not subject to this validity period and will still follow the original one-year validity. You can find more information about the pricing update in the email notification sent to your inbox, and you can review the details in the official announcement here: https://news.evoto.ai/evoto-price-announce-en Extension Clarification: Since historical packages did not have an extension policy, your request for an extension was granted as a special consideration. We understand that there may have been some confusion regarding the six-month extension calculation. To clarify, the extension period begins from your original expiration date, not from the moment you have been reached out for us nor upon our resolution solution providing to you. We apologize for any misunderstanding this may have caused. We have forwarded your feedback to our service team for further review. Your experience is incredibly important to us, and we are committed to resolving the issue promptly. Our customer service team is already working on addressing your concerns. We sincerely appreciate your patience and understanding. Once again, thank you for your feedback, and we look forward to ensuring a better experience moving forward.