Excel Book WritingReviews of excelbookwriting.com

Reply from Excel Book WritingAug 28, 2024

Investigating this review

Reply from Excel Book WritingAug 26, 2024

Dear Christine Vincent Thank you for sharing your thoughts. However, we must respectfully disagree with your claims. Our records do not show any client matching your description or experience. We take such accusations seriously, and it's important to note that without evidence, these claims can be misleading. If you have indeed used our services, we encourage you to provide more specific details so we can address any concerns directly. We strive for transparency and high-quality service in all our projects, and honest feedback is crucial to our continued growth. Should you wish to discuss this matter further, please contact our customer service team directly. We are committed to ensuring every client has a positive experience with us. Regards, Excel Book Writing

Reply from Excel Book WritingJun 11, 2024

Under investigation we can not locate this client in our data we request that the client to provide us with the details the account for further investigation. as due to the recent attack of negitive reviews from fake customers, we were unable to determine is this client is legit

Reply from Excel Book WritingJun 10, 2024

Dear Caleb Whisman, We appreciate your feedback and the opportunity to respond. While we regret that your experience has not met your expectations, we must address several points for clarity. Firstly, our records indicate that you have been in communication with our team since 2022. Throughout this period, we have consistently offered our expertise and guidance, which includes contributions from our seasoned experts and published authors. Unfortunately, progress has been hindered by a lack of cooperation on your part, specifically regarding missed calls and delayed feedback. This has significantly impacted our ability to expedite the completion and publication of your book. Despite our best efforts to accommodate your needs and timelines, the collaborative process requires timely responses and engagement, which have not been consistently met. Our commitment to quality and excellence remains unwavering, and we strive to deliver the best possible outcomes for all our clients. We hope to resolve this matter amicably and encourage you to engage with our team to move forward efficiently. Your satisfaction is important to us, and we are dedicated to ensuring the successful publication of your book.

Reply from Excel Book WritingMay 13, 2024

Under review

Reply from Excel Book WritingApr 30, 2024

Dear akgoff We appreciate you taking the time to share your feedback with us. We're sincerely sorry to hear about your dissatisfaction and the challenges you've faced with our services. We strive to ensure all our clients receive the utmost satisfaction, and it's disheartening to learn that we fell short in your case. Regarding your concerns about the refund process and the communication issues you've experienced, we deeply apologize for any inconvenience caused. Your feedback is invaluable to us as it helps us identify areas for improvement within our company. In response to your mention of approvals on the work provided, we understand the importance of clear communication throughout the project process. While we aim to meet our clients' expectations to the best of our abilities, we acknowledge that misunderstandings can occur. We always endeavor to address any concerns or feedback promptly and professionally. It's regrettable that the outcome didn't meet your expectations despite our efforts. However, we genuinely appreciate the opportunity you gave us to assist you in realizing your vision. We remain committed to delivering high-quality services and would welcome the chance to discuss how we can rectify the situation or provide further assistance according to our standard procedures. Thank you for bringing these matters to our attention. We value your input and hope to have the opportunity to regain your trust in the future. Sincerely,

Reply from Excel Book WritingApr 30, 2024

We sincerely apologize for the frustration and inconvenience you've experienced with our company. We understand the importance of effective communication and meeting our commitments. Regarding the lack of communication, we acknowledge that there were challenges in reaching us, and we're actively working to improve our responsiveness to better serve our clients. Regarding the timeline for task completion, we regret any delays you encountered. Our team strives to complete tasks promptly while maintaining high standards of quality, and we apologize if this was not your experience. Regarding the website and contract, we understand your disappointment. However, it's important to clarify that our contracts typically outline the terms of service, including any limitations or durations. We apologize if there was any confusion or misunderstanding regarding the terms of your contract. We'd like to highlight that all work was executed based on your approvals, and your domain is live and functioning as promised. We understand the frustration of losing time and effort, and we're here to assist you moving forward within the parameters of our service agreements. While we sympathize with your situation, it's important to note that we operate based on established protocols and cannot offer free services beyond what is outlined in our agreements. We appreciate your feedback and the opportunity to address your concerns. Please don't hesitate to reach out if you have any further questions or if there's anything else we can do to assist you within the scope of our services. Regards Excel Book Writing

Reply from Excel Book WritingOct 18, 2023

Dear [Mia Marcus], I hope this message finds you well. Firstly, I want to extend our sincere apologies for the inconvenience you've experienced throughout this process. We understand your frustration, and we are committed to addressing your concerns and resolving this matter promptly. We appreciate your feedback on the quality of our services, and we want to assure you that we have made significant improvements since your last interaction with us. Our commitment to providing high-quality edits is of utmost importance, and we regret any past shortcomings in this regard. Regarding your request for a refund, we want to inform you that we are willing and ready to issue you a full refund. However, it appears that the process has been delayed due to the settlement agreement that requires your signaturewhich is being held up from your end as you have not been responsive. This agreement is a formal step in the refund process, and its completion is essential for us to proceed. To expedite the resolution, we kindly request you to complete the formalities by signing the settlement agreement. Once we receive the signed agreement, we will initiate the refund process promptly. We understand the importance of bringing this matter to a close, and we are committed to ensuring your satisfaction. We value your feedback, and we take your concerns seriously. If there are specific details or further documentation you would like to share to facilitate the resolution, please feel free to provide them, and we will address them promptly. Thank you for your understanding, and we look forward to bringing this matter to a swift and satisfactory resolution. We would also like to clarify that your refund was held due to processes and we would like you to please have the title of your review kindly changed thank you Regards Excel Book Writing