Excellent
Based on 749 reviews
Exceptional Villas5.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Villas is a luxury villa rental company, founded in 1992, specializing in luxury villas and tailor-made vacations.We believe an exceptional vacation is about more than a beautiful villa. It is about expert advice, personalized service and knowing that every detail is taken care of. Our Villa Specialists have first-hand knowledge of the villas and destinations they represent, allowing us to match each guest with the right property.What sets us apart: 3,800+ handpicked villas worldwide Personally inspected villas, visited by our Villa Specialists Destination experts with genuine first-hand knowledge Personalized service from your first enquiry through to your return home Complimentary concierge service, tailored to your individual needs Best Rate Guarantee across our villa collectionWe do not take a one-size-fits-all approach. We take the time to understand what matters to you and create a vacation around your requirements.Our attention to detail is what makes the difference. From finding the perfect villa to arranging private chefs, airport transfers, experiences and special celebrations, our team is here to make every part of your vacation effortless.Discover your next exceptional escape and view all our villas.
Exceptional Villas (exceptionalvillas.com) has 749 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
Showing 732 reviews with 5 stars · Clear filters
Sue & P.
This company is exceptionally responsive and helpful! Sinead has been a great liaison. She arranged airport to villa transportation, a rental car, car seat & crib.
Reply from Exceptional VillasJul 26, 2018
Dear Sue & Pat, Thank you very much for your lovely review. It was our pleasure to assist you and we wish you a wonderful time in Nevis. Warm regards Sinead, Paul & the Exceptional Villas team
Curt S.
Exceptional Villas has done a great job of coordinating our trip. Can’t wait to see how it turns out next week!
Reply from Exceptional VillasJul 23, 2018
Dear Curt, Thank you so much for your kind words. It has been our pleasure to assist in arranging your trip and we are sure you'll have a wonderful time on the beautiful island of Grand Cayman. Warmest regards Noreen, Emma and the Exceptional Villas Team
Graham
No problems whatsoever. Very responsive and helpful.
Reply from Exceptional VillasJul 23, 2018
Dear Graham, thank you very much indeed for your kind comments. We are delighted that you enjoyed your experience with Exceptional Villas and look forward to assisting you again in the near future. Warmest regards Julie, Paul and all the team at Exceptional Villas
Deanna and F.
The Villa Senese was wonderful as were the staff it was all beyond my expectation and was a memorable celebration for my birthday with all 14 of my family
Reply from Exceptional VillasJul 23, 2018
Dear Deanna, We are delighted to know that you had such a wonderful time at the beautiful Villa Senese. We hope to have the pleasure of assisting you again in the near future. Warmest regards Sinead, Paul & the Exceptional Villas Team
Lindsay
Exceptional Villas - and Yvonne and Julie in particular - were wonderful regarding our recent trip to Barbados. I asked Yvonne and two other reps of the same villa and another one a whole set of questions regarding the place, and she was by far the most attentive, diligent and accurate in her answers. The arrangements for our arrival were beautifully executed, with great attention to detail, including Customs, making sure we knew where we were going, arranging for dinner to be waiting when we arrived, orienting us in the villa and the building and so forth. I don't think I have ever felt so pampered. The added value of Exceptional Villas and the people who took care of us (Krystle, Roslyn, and Lana particularly) made the price well worth it.
Reply from Exceptional VillasJul 16, 2018
Dear Lindsay, Your review means the world to us! We really appreciate your feedback and kind words about our team. We are so delighted you enjoyed your vacation. Thank you for booking with Exceptional Villas and we look forward to hopefully organizing another trip for you in the future. Warmest regards, Julie, Yvonne and all the team at Exceptional Villas
Natalie
Excellent, timely service. Paul was really helpful & patient finding us the right place to stay, and Julie has been on point if we needed her after the reservation was made. We haven't got there yet, but so far so good. Thank you!
Reply from Exceptional VillasJul 9, 2018
Dear Natalie, Thank you for your lovely review and your kind feedback. We hope you have the most wonderful vacation and we look forward to hearing from you when you return. Warm regards, Julie, Paul and all the team at Exceptional Villas.
Tish H.
Julie and Yvonne were amazing throughout the entire planning process. Julie was so accommodating and answered every question we had. Because of them, this has been the easiest vacation planning ever - which can be quite difficult for 9 adults who are very particular 😊. We will have a wonderful time celebrating our friends’ 40th birthdays and it’s due in large part to Julie and Yvonne. Thank you so much!! We will definitely use Exceptional Villas again in the future.
Reply from Exceptional VillasJul 7, 2018
Dear Tish, Thank you so much for your wonderful review. We are so pleased to hear all of these lovely comments. We hope you have the most fantastic time in Barbados. Enjoy every minute. We do hope to hear from you again in the near future. Warm regards. Yvonne, Julie and all the team at Exceptional Villas
Erin
We booked the Caribbean Club in Grand Cayman through Exceptional Villas and Noreen was just fabulous about everything. Through email, and even on the phone it was great to talk to her and she shared her personal experiences, etc. She was right on track as far as correspondence about the initial deposit, the balance, details such as airport transfers, credits, etc. and the security pre-approval. NOTE-- the charges will appear on your credit card as "Dream Ireland" which is their main company, as opposed to Exceptional Villas. That was a little disconcerting at first-- with all the fraud in the world going on- but it turned out fine. And, I will admit, as I was looking them up online-- there weren't very many reviews of them. I wish there, were, it would have helped me feel more at ease, sooner. But--all was well. I look forward to working with them for future trips!
Reply from Exceptional VillasJun 28, 2018
Hi Erin, Thank you so much for your lovely review. We are so pleased to hear these lovely comments. It was a delight to help organise your trip to Grand Cayman. We hope to hear from you again in the near future. Warmest regards, Emma, Noreen and all the team at Exceptional Villas
