Express Medical SupplyReviews of exmed.net

Reply from Express Medical SupplyFeb 15, 2019

Allen Thanks for your note and more importantly thank you for your patience in this transaction. We are a small family owned company and we take pride in great customer service. Your experience indicates that we did not deliver our normal level of exceptional service. We do apologize. If you need to call us again, we are confident that you will have a much more favorable interaction. Customer Service www.exmed.net 1-800-633-2139 Express Medical Supply

Reply from Express Medical SupplyFeb 11, 2019

Michael. We offer free shipping for all orders over $95. On your last order, you selected 2nd-day delivery. FedEx does charge extra for 2nd-day and next day delivery options. Express Medical Supply Customer Service www.exmed.net 1-800-633-2139

Reply from Express Medical SupplyJan 29, 2019

Mark We are very sorry that it took so long to deliver your order. We have reached out to our USPS service representative to better understand why this package seemed to take a Florida holiday tour before being delivered to your residence in Tennessee(see tracking info below). We can assure you that this is not normal. January 28, 2019, 8:44 am Delivered SALE CREEK, TN 37373 Your item was delivered at 8:44 am on January 28, 2019 in SALE CREEK, TN 37373. January 28, 2019, 7:51 am Available for Pickup SALE CREEK, TN 37373 January 28, 2019, 7:28 am Sorting Complete SALE CREEK, TN 37373 January 28, 2019, 6:50 am Arrived at Post Office SALE CREEK, TN 37373 January 28, 2019, 5:26 am Departed USPS Regional Facility CHATTANOOGA TN DISTRIBUTION CENTER January 27, 2019 In Transit to Next Facility January 26, 2019, 8:41 pm Arrived at USPS Regional Destination Facility CHATTANOOGA TN DISTRIBUTION CENTER January 25, 2019, 5:11 pm Departed USPS Regional Facility SEMINOLE-ORLANDO FL DISTRIBUTION CENTER January 25, 2019, 8:36 am Arrived at USPS Regional Facility SEMINOLE-ORLANDO FL DISTRIBUTION CENTER January 21, 2019, 3:56 pm Shipment Received, Package Acceptance Pending FENTON, MO 63026 January 21, 2019, 1:30 pm Shipping Label Created, USPS Awaiting Item FENTON, MO 63026 Customer Service Express Medical Supply www.exmed.net 1-800-633-2139

Reply from Express Medical SupplyJan 17, 2019

Lamar Our records show that you ordered online HOL82300 on 12/14/18 which is a cut-to-fit pouch. Back in July of 2018, you ordered HOL82330 which is a Pre-cut pouch. If you would like to return the unopened box(es) of HOL82300 please call our customer service staff at 1-800-633-2139 and request a return authorization. Express Medical Supply Customer Service 1-800-633-2139 M-F 8:30 -% PM CST www.exmed.net

Reply from Express Medical SupplyJan 10, 2019

We are sorry you had trouble locating the product you were looking for. We are aware of opportunities to improve our online shopping experience and are in the process of developing a completely new shopping platform. When this is launched we believe you will find items quickly and efficiently. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139