Express Medical SupplyReviews of exmed.net

Reply from Express Medical SupplyJan 11, 2017

Thank you for the feedback. You placed the order after 5 PM on New Yea's eve. Our office was closed an extra day that weekend and this caused some delays. We sincerely apologize and do see that your order left our warehouse on Jan 5 and the tracking shows it was delivered to your address on Jan7. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139

Reply from Express Medical SupplyDec 27, 2016

Thanks for your note. We are sorry to hear that your recent encounter was not at all satisfactory. Please let me know what image is incorrectly matched with a product we have posted on-line. It could be that the manufacturer has changed a product without notification to us. If that is the case we will want to amend it immediately. It is hard to know what product your note references since your last order was for 5 different items. Please also let us know of any item you ordered and did not receive, We will gladly ship out a replacement anytime we make a error. Express Medical Supply takes pride in trying to compassionately help all customers and their families. In fact our business is built on strong, on-gong, and positive relationships. If one of our team has failed to communicate in a compassionate way, please do let us know directly so we can provide additional training and or resource support for that team member. Customer Service Manager Express Medical Supply www.exmed.net 1-800-633-2139

Reply from Express Medical SupplyDec 27, 2016

William Sorry to hear that your product was not received within the time you expected. In review; you placed an order Saturday 12-3-2016. Our carriers ( UPS, FEDEX and USPS) do not pick up on weekends. Your order shipped out on Tuesday 12-6-2016 and was delivered to your address on Thursday 12-8-2016. We would always advise customers that need product urgently to select next day or 2nd day delivery. Had you opted for next day delivery, your product would have arrived Tuesday 12-6-2016 instead of Thursday 12-8-2016. We apologize for not meeting your delivery time expectations. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139

Reply from Express Medical SupplyDec 5, 2016

Denise Eisler We are very sorry that your package has taken longer than expected to be delivered. In tracking the package it was picked up from our Warehouse dock on 11-28 and looks to be out for delivery to you Today Dec 5. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139 please see tracking info below: December 5, 2016 , 8:54 am Arrived at Post Office SCARSDALE, NY 10583 Your item arrived at the Post Office at 8:54 am on December 5, 2016 in SCARSDALE, NY 10583. November 30, 2016 , 7:40 am In Transit to Destination November 29, 2016 , 5:48 am Departed USPS Facility SAINT LOUIS, MO 63145 November 28, 2016 , 7:40 pm Arrived at USPS Origin Facility SAINT LOUIS, MO 63145 November 28, 2016 , 6:25 pm Accepted at USPS Origin Facility FENTON, MO 63026 November 28, 2016 , 4:26 pm Shipment Picked Up FENTON, MO 63026 November 28, 2016 , 1:12 pm Shipping Label Created, USPS Awaiting Item FENTON, MO 6302

Reply from Express Medical SupplyNov 14, 2016

Danielle Russell, We are very sorry that there was confusion and we certainly are sorry for your perception of poor customer service. We do sell the Aquacel wound care product by the Box of 10 dressings for $92.95 and, as a courtesy to our customers, we also offer this product by the each dressing as well for $9.95. These are very specialized medical wound dressings and they are high cost. The high cost is the main reason we have decided to offer single dressings as well as boxes of 10. I have copied the information we received from your order on the internet below: SKU: Product Quantity Unit Price Ext. Price Discount Your Price CON420674EACH Review Product ConvaTec AQUACEL Extra - Hydrofiber Wound Dressing (w/out silver) 4" x 5" - Each HCPC Code: A6196 1 $11.00 $11.00 $1.55 $9.45 It appears that we did ship what you ordered. If you have not opened the dressing and wish to return for a full refund simply mail it back to us with the invoice and place confirmation # MSR101 on the outside of the envelope. Express Medical Supply Customer Service 218 Seebold Spur Fenton MO 63026 1-800-633-2139

Reply from Express Medical SupplyNov 10, 2016

Mike We are sorry to hear that our shipping and handling costs caught you by surprise. We try to be very upfront. Orders over $95.00 ship free and any order less than $95.00 cost $8.75. We are not in business to make money on shipping. We do understand that if you buy one single light-weight item that the S&H cost may appear to be too expensive. We allow the customer to make that decision about the purchase before final check out. It is not a hidden cost Express Medical Supply Customer Service www.exmed.net 1-800-633-2139

Reply from Express Medical SupplyOct 14, 2016

Mr Ledesma Thanks for reaching out to us. It looks like you ordered from our web Site (www.exmed.net) onThursday afternoon 10-6-2016. The order shipped out from our warehouse Friday morning Oct 7 and your package was delivered to your Miami address on Monday 10-10-2016. Most packages do not move on Sunday so your package arrived in less than 3 business days. We believe that is efficient delivery. We are sorry that the delivery did not meet your expectations. USPS tracking information below: Your item was delivered at 3:25 pm on October 10, 2016 in MIAMI, FL 33195. October 10, 2016 , 9:33 am Arrived at Hub MIAMI, FL 33195 October 10, 2016 , 3:54 am Departed USPS Facility OPA LOCKA, FL 33054 October 9, 2016 , 7:55 pm Processing Exception, Regional Weather Delay OPA LOCKA, FL 33054 October 9, 2016 , 7:40 pm Arrived at USPS Destination Facility OPA LOCKA, FL 33054 October 8, 2016 , 12:47 am Processing Exception, Regional Weather Delay SAINT LOUIS, MO 63145 October 8, 2016 , 12:32 am Departed USPS Origin Facility SAINT LOUIS, MO 63145 October 7, 2016 , 11:40 pm Arrived at USPS Origin Facility SAINT LOUIS, MO 63145 October 7, 2016 , 10:40 pm Processing Exception, Regional Weather Delay FENTON, MO 63026 October 7, 2016 , 10:25 pm Accepted at USPS Origin Facility FENTON, MO 63026