Excellent
Based on 8,885 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Express Medical Supply is a family-run medical supply store that has been in business since 1994. We take pride in serving high quality discount medical supplies to both individuals at home and health care professionals across the United States. Our central location in St. Louis, Missouri allows us to quickly ship a wide variety of medical supplies directly to your home or office. So whether you need ostomy supplies or adult diapers, you can trust Express Medical Supply to deliver quality medical products quickly.EXPRESS MEDICAL SUPPLY, INC - THE BEST IN SERVICE, QUALITY & VALUE
Express Medical Supply (exmed.net) has 8,885 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 237 reviews with 1 star · Clear filters
Herbert M.
I have not received the shipment yet. I can't give you a full review yet. I will let you know further when I receive the product.
Reply from Express Medical SupplySep 4, 2014
Herbert I see that your order shipped out August 26 and was delivered August 29. Can you confirm delivery ? Thanks for allowing us to help with your medical products. Customer Service and Support Express Medical Supply Inc. 1-800-633-2139 www.exmed.net
David S.
Should have been informed the product was not in stock when I ordered. Could be months before I get my items.
Reply from Express Medical SupplyAug 6, 2014
David Thanks for your feedback. I see your order was placed on Sunday 7-27 and shipped from our warehouse on Friday 8-1-14. We apologize for the inconvenience this 5 day delay caused. You should have your product by now but the tracking number from FedEx is 60908051898. Customer Service Express Medical Supply Inc 1-800-633-2139 www.exmed.net
BRIAN W.
The only thing I have to say is that your shipping charges are outrageous. Since there are very few medical supply stores around in my area the only way I can purchase the items I need is through the internet and obviously you realize that so that is why you can get rip me off in shipping charges. My item weighed 2 ounces and cost $18 and the shipping charges were almost $10.
Reply from Express Medical SupplyJul 14, 2014
Brian Sorry you find our shipping costs to be too high. We proudly offer Free Shipping for customers who make volume purchases at or above $95 and do not try to make money on shipments of the lesser amounts. We do try to cover our shipping and handling costs on all orders. We also acknowledge, up front, that the shipping charge is $9.95 on orders less than 95.00. Customer Service Express Medical Supply Inc www.exmed.net
Ken S.
size not true
david A.
Ordered an item off the website. The next day, received an email that it would be delayed a week. Essentially, they sell stuff they don't have in stock, ready for shipment. After the expected (delayed) shipment date, I get ANOTHER email saying that there's ANOTHER delay. The item I ordered wouldn't be shopped for AT LEAST A MONTH after I originally ordered it. I cancelled my order and informed the Better Business Bureau of their unscrupulous selling methods. Do yourself a favor and stay away from this company.
Reply from Express Medical SupplyJun 17, 2014
David We are sorry that these compression socks were out of stock when you ordered and then placed on manufacturer's back order even later. We do place orders from our suppliers every business day. In this case the supply house originally indicated our supplies would ship in 5 business days that is what we informed you in the first message. Unfortunately the supply warehouse was incorrect and the actual manufacturer of these support stockings was on a temporary back-order. When we received this new information we passed it along to you and others impacted. This was the basis for your second notification. We are very sorry that this, your first order from Express Medical Supply, was an item that was out of stock. The items you ordered are fast moving products and unfortunately the manufacturer has not kept supply streams equal to demand. We are sorry for this poor first impression. Customer Service Express Medical Supply Inc. www.exmed.net 1-800-633-2139
B L.
I won't use again.
Reply from Express Medical SupplyJun 16, 2014
Barbara, I see that you phoned today 6-16-2014 and cancelled the order you placed on June 9. We are sorry that we did not meet your expectations. We did send you an e-mail note on 6-10 indicating that one or more items ordered was not in stock and that we would ship the complete order in 4-5 Business days. We did anticipate shipping your order tomorrow June 17, 2014 but we did received your phone call earlier today to cancel the entire order. Customer Service Express Medical Supply Inc. www.exmed.net 1-800-633-2139
Meta M.
Urolux was purchased to clean, sanitize and deodorize my 100 year old Mother's catheter collection bags. The bottles had screw on tops, 7 of which were not tight. The packaging and paperwork were wet upon delivery and presumably some of the product was lost. More importantly, the containers were not sealed to provide the consumer certainty they were not tampered with. This is the first medical product I have purchased in many years that was not sealed, and I find this unacceptable. When I reported this to your customer service, her response was, we don't make it, we just sell it. If you don't want it, we will pick it up or you can call the manufacturer. Very unprofessional, in my opinion. I did call the manufacturer, and their response was no better. Disappointing.
Reply from Express Medical SupplyJun 6, 2014
Meta Sorry that this product did not meet your expectations. This product is not manufactured in a way that includes an inside seal. We can issue a call tag and pick up the unused product and issue you a full refund. Just call customer Service (1-800-633-2139) to arrange for this product return. I know that the warehouse staff checks individual bottles of any liquid we ship out, even placing individual containers in zip-lock bags. Unfortunately, we do not check each bottle as mentioned above when the item is sold by the case. We rely on the caps being tight on a case quantities. Customer Service Express Medical Supply Inc.
G H.
Well , I ordered the latest order last week, it was shipped I was told on Monday, I had an episode that expired the last leg bag I had so I had to go to the local pharmaceutical business and pay more money for the stuff I have been waiting for from you, for a week. It`s Saturday at 2:00 pm and I still do not have my order delivered yet. Next time I think I`ll pass and find another way to get my medical equipment.Not happy at all...
Reply from Express Medical SupplyMar 3, 2014
We apologize that this package has not arrived. It appears that you placed your order in the evening Friday Feb 21. We were able to get the items packed and shipped no Monday morning Feb 24. I tracked the package this morning with the USPS system and they report that it is scheduled for delivery today Monday March 3. We at Express Medical Supply do not understand why this delivery has been delayed and we would normally expect that you would have received it within 4 business days (Friday Feb 28). I will mark your account so that any future orders are shipped out via UPS instead of USPS. Tracking trace below: March 3, 2014 , 9:49 am Sorting Complete FORT LAUDERDALE, FL 33328 March 3, 2014 Depart USPS Sort Facility OPA LOCKA, FL 33054 March 3, 2014 , 5:08 am Arrival at Post Office FORT LAUDERDALE, FL 33328 March 2, 2014 , 9:57 pm Processed through USPS Sort Facility OPA LOCKA, FL 33054 February 25, 2014 Depart USPS Sort Facility HAZELWOOD, MO 63042 February 24, 2014 , 10:12 pm Processed at USPS Origin Sort Facility HAZELWOOD, MO 63042 February 24, 2014 , 8:54 pm Accepted at USPS Origin Sort Facility FENTON, MO 63026 February 24, 2014 Electronic Shipping Info Received February 24, 2014 , 3:15 pm Shipment Accepted FENTON, MO 63026 Customer Service Express Medical Supply Inc. 1-800-633-2139 www.exmed.net
