Excellent
Based on 8,885 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Express Medical Supply is a family-run medical supply store that has been in business since 1994. We take pride in serving high quality discount medical supplies to both individuals at home and health care professionals across the United States. Our central location in St. Louis, Missouri allows us to quickly ship a wide variety of medical supplies directly to your home or office. So whether you need ostomy supplies or adult diapers, you can trust Express Medical Supply to deliver quality medical products quickly.EXPRESS MEDICAL SUPPLY, INC - THE BEST IN SERVICE, QUALITY & VALUE
Express Medical Supply (exmed.net) has 8,885 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 293 reviews with 3 stars · Clear filters
Charles G.
My order is backorder, but it shouldn't take a week to ship the item
Reply from Express Medical SupplySep 22, 2015
Charles The socks you ordered on 9-14 arrived at our warehouse yesterday Sept 21 and will ship out to you today September 22. Sorry for the delay. Customer Service Express Medical Supply Inc www.exmed.net 1-800-633-2139
Carol S.
I was disappointed with the product sent. This product had an expiration date of 2/15. This fact was not mentioned anywhere in the description before my purchase. The cost of this product led me to believe I would be receiving an up to date product.
Reply from Express Medical SupplySep 14, 2015
Carol, Thanks for your feedback. I think the date you see is the manufacture date and not an expiration date. This product from ConvaTec does not publish an expiration date. If you look closely to the left of the date you reference there is a rather crude drawing depicts a manufacturing plant. Sorry for the confusion. Your product should be just fine. Customer Service Express Medical Supply Inc www.exmed.net 1-800-633-2139
Roy M.
I had some difficulty with the check out. I am not real computer literate and had to re-enter data several times. Each time it called for me to enter data again that was already correct as well as the missing or incorrect data. This was frustrating.
PJSDougherty
The sizing of one item was confusing on the website, so I called and asked about it to clarify. Staff was friendly enough, and assured me that the size was correct. But when I got the item, it was WAY too small...not even close. For this to happen after I called them to discuss sizing is unacceptable. Beyond that, it took 36 hours for the item to ship, which is too long these days. I had ordered 3 items, and when they arrived, the shipper had opened one of the item boxes and stuffed the other 2 items inside it. Unprofessional and I am not comfortable with that, especially in the context of medical supplies.
Reply from Express Medical SupplyAug 28, 2015
Thanks for your note. We are very sorry for the confusion and for not meeting your expectations. I will send you a replacement fabric product in size Medium. Please let us know if the medium does not work and we will send the next larger size. The web description and information for the above item is confusing and, more importantly,is not correct. We are working now on getting the accurate information and updating our web site product listing.. The Manufacturer for this product has recently changed hands and it is our belief that the sizes have also been altered. The packing of the items you ordered should not have been shipped all in the same HOL18374 box. I assure you this is not our standard approach to product shipment. We do have some new staff and this highlights our need to revisit our instructions for how to best prepare and present products for shipment. Respectfully, Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
Justin N.
I might be jumping the gun rating them so high. My product has been on back order for a week now and no news about when it will ship. I've called and emailed with no avail. Hope it finally arrives
Reply from Express Medical SupplyAug 20, 2015
Justin I see your package shipped out on 8-18 from or warehouse in Fenton MO at 4:20 PM . In viewing the tracking information it looks likely that you will receive today or tomorrow 8-20 or 8-21. See the tracking information posted below: Thanks for your order Customer Service Express Medical Supply www.exmed.net 1-800-633-2139 August 19, 2015 , 11:49 pm Departed USPS Facility DENVER, CO 80217 Your item departed our USPS facility in DENVER, CO 80217 on August 19, 2015 at 11:49 pm. The item is currently in transit to the destination. August 19, 2015 , 8:07 pm Arrived at USPS Destination Facility DENVER, CO 80217 August 19, 2015 , 4:39 am Departed USPS Facility HAZELWOOD, MO 63042 August 18, 2015 , 7:55 pm Arrived at USPS Origin Facility HAZELWOOD, MO 63042 August 18, 2015 , 6:40 pm Accepted at USPS Origin Sort Facility FENTON, MO 63026 August 18, 2015 , 4:19 pm Shipment Picked Up FENTON, MO 63026 August 18, 2015 Pre-Shipment Info Sent to USPS August 18, 2015 , 1:46 pm Shipping Label Created FENTON, MO 63026
Stclair
Was to have 10 elastic bandages in box was charged for 10 received 8
Reply from Express Medical SupplyAug 17, 2015
Dear Stclair, We are so sorry, of course you should have received you complete shipment. We are sending you the other two bandages and review with our staff to the need to verify all boxes are complete. If you ever have concerns with your order please feel free to contact customer service. Customer Service Team Express Medical Supply, Inc www.exmed.net 800-633-2139
Larry W.
Everything as stated, except that today the package arrived by U.S. Mail with a $6.15 postage due. They said Fed Ex put it in the mail system with no postage. So I give Express Medical an F for shipping practices.
Reply from Express Medical SupplyAug 10, 2015
Mr Watts, We are sorry that this error happened with your order. It is our fault entirely. We do ship products using 3 carriers: (FedEx, UPS and USPS). Your package was labeled with a document tag for shipment with FedEx but was placed in the USPS out-bound stack in error. USPS did deliver the package (they do not always do this) and this just showed up at your address as "Postage Due". We will issue you credit back for the amount of postage you paid. Again, we apologize for the error and know that this may have clouded your first time shopping experience with Express Medical Supply. We will discuss internally and seek ideas that may help us avoid any such problems in the future. Customer Service Team Express Medical Supply www.exmed.net 800-633-2139
Ken G.
It was easy to place my order, got my order sooner than I expected which was good, I just wish the price was a little bit less expensive.
