Express PassportReviews of expresspassport.com

Reply from Express PassportFeb 27, 2020

AJ - We are not a fake company. Our apologies if you have that interpretation of our service. We do send customer service emails to follow up with you throughout the process. If there’s something that you need please let us have your order number and we will try and assist you.

Reply from Express PassportJul 11, 2019

Greetings and thank you for reaching out with your feedback. We are shocked and confused to read about your experience, as our purchase process and email notification process is not reflected in your experience. Additionally, per the terms of service agreed to during the purchase process, the cancellation fee is applied as a reservation or slot is assigned when someone signs up with us in order to ensure availability on the part of the US Dept of State to process that customer's application. We are registered couriers with the US Dept of State - we renew this registration annually, and as part of being granted this registration we must adhere strictly to all federal guidelines. We are certainly not a scam. We are disappointed to hear that your experience was not the easy and positive experience so many of our customers have. Please give us a call with any further questions about our service, process or terms of service. Thank you.

Reply from Express PassportFeb 28, 2019

Greetings, Ken. Thank you for reaching out to us in regards to your experience. We do list on our site that our fee is in addition to the government's expedited fee on our purchase page and terms of service, as well as listing proof of US citizenship in our required document checklists. We are disappointed to hear that you were confused by our site, and that we ultimately were not able to accommodate your passport needs. If you would like, please message us your order information so that we can have a billing representative reach out to you. Thank you!

Reply from Express PassportJan 28, 2019

Greetings. The cancellation fee outlined in our terms of service that are agreed upon when paying initially through the website, is a slot allotment fee. We are registered with the US Department of State and renew this registration annually. We take very seriously the privacy and comfort of our customers, and our systems and processes reflect that priority. If you have any questions in regards to this information or your case, please reach out to us directly and we would be happy to look into your situation. Our general number is 888-612-9899. We look forward to hearing from you!

Reply from Express PassportJan 28, 2019

Greetings. We are very surprised to receive this feedback as our instructional emails are automated, and sent to the address listed in your order. Please send us over your order information so that we can look into why you were not able to find these automated emails. Additionally, we are an expedited service, so although the application form itself is a portion of that process, it is far from all we do! Once our customers follow our instructions and ship the necessary documentation to us, we can process passport applications as quickly as just a couple days! We are disappointed to hear that you were not able to continue and find the value in our service so many do, but please feel free to reach out to us with any further passport needs in the future!

Reply from Express PassportJan 18, 2019

Greetings, Christine, and thank you for sharing your feedback with us. We do list on our site prior to purchase, as well as within the Terms of Service, that we are a third-party expediting service and our fee is paid in addition to the expedited government fee. We are disappointed to hear that you felt you were not communicated clearly with in regards to our service. We help thousands of US citizens get their passports in emergency situations, and take pride in the service and support our team of Passport Specialists offer our customers. Please feel free to send over your order information, as we would like to see if there is anything that can be done about the non-refundable appointment fee in our Terms of Service. We look forward to hearing from you!

Reply from Express PassportJan 11, 2019

Greetings Rob. Thank you for reaching out to us. In placing your order on our site we list the additional government fee to be paid separately to the US Dept of State, as well as its being listed in our Terms of Service. We are disappointed to hear that you did not proceed with our service, so that you could see the great value our service offers. Our many positive reviews are from customers whose important, sometimes once-in-a-lifetime, trips were possible because of our service. We hope that you were able to find a processing method suitable for your needs, and we wish you safe travels.

Reply from Express PassportDec 4, 2018

**update** Hi Daryl! Please feel free to reach out to us for updates in regards to your application. You will continue to receive email updates showing when your passport is successfully given to our couriers and shipped out, and if delays in the process were to occur - we would be in touch with you via email and phone. Again, we would be happy to speak with you in regards to any other questions you may have. Our help line is (888) 612-9899. Greetings, Daryl! We are very surprised to hear that you have not been able to correspond with us, as we send a number of automated emails, as well as assigning each order to a specific Passport Specialist. Additionally, it is a required step in our process that you speak directly with your Passport Specialist prior to shipping your documentation to receive your inbound shipping label. We would be happy to reach out to you if you have any questions in regards to the status of your application, so please do feel free to reach out to us and we can have a Passport Specialist get in touch! Thank you so much for reaching out, and we look forward to getting you on your trip!