Excellent
Based on 1,200 reviews
Eyeglassdirect4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 1,034 reviews with 5 stars · Clear filters
David
Staff was very helpful with several issues. First, I changed a portion of my online order by phone and when I received my glasses, all was as requested. Next, the USPS failed to deliver my frames within business hours and EyeglassDirect tracked them down and picked them up.
SCOTT
I needed repair to my glasses. Everything was handled quickly and professionally. Thanks.
Robert
Absolutely a great company to do business with . Very friendly and helpful staff . Products are well worth the money .
Cole
They were most helpful in making sure my mother got the correct frames and worked with us beyond expectations. I will be ordering from them again for my daughter.
John
Very customer fIendly Personal attention and contact for each order Quality excellent Can do very complex prescription requirements
Geneva M.
The glass frames I ordered were too thin and broke the first week I wore them. I called and was told to return them for a replacement free of charge. I chose another frame for my daily glasses and had the lenses tinted in the replacement frame. I now can see to read, work at my computer and have sunglasses, too. I would recommend these folks to any glass wearer. I was very pleased with their good prices and rapid process of getting my glasses returned to me after ordering.
Lisa
Better lenses for my own frames than I could get locally, price significantly lower too. Great customer service, fast turn around, and really good communications about my needs and order. Have used their service twice, this is now my go-to lens provider.
John A.
I ordered replacement lenses for two of my frames recently (August 2019). After pre-paying the orders separately, and sending the frames separately with FedEx, approximately 2 weeks apart, I received confirmation emails when the frames were delivered to Eyeglassdirect. One of them was returned with the new lenses very quickly (within a week). The other order took longer, about 4 weeks turnaround incl. shipping. Not sure why. I also used Eyeglassdirect ca. 2 years ago for a lens replacement. The local store gets very expensive if you add up the cost for high density lens material, coatings, progressive, etc. and they refused to replace the lenses in one of my frames because it has a spring hinge that they were afraid to open. They lost my business. I am overall very satisfied with the service provided by Eyeglassdirect. But I would like to suggest that they inform their customers if the order takes more than, say, 12 business days to complete, and explain why.
