Eyeglasses.comReviews of eyeglasses.com

Don't waste your time or your money. I believe I'm going to have to get a lawyer to get my money back. I purchased two pairs on Jan 10th. I have made several attempts in various ways to reach someone about the matter, no response. I work hard for what I have, and $634.00 is a decent amount

This is the worst service I have ever received. I’ve emailed 3 times with no response I’ve called and can’t anywhere cause if a snow storm sorry but that’s no excuse I live in Vermont and I’m well aware of snow storms this is New England during the winter snow happens. I ordered 3 weeks ago and have nothing to show for for it $250 bucks later. Worst service ever! Don’t waste your time spend a little extra it’s worth it for the better service!

The frame that I've received has a bent hinge. I took a photo and emailed it to request a replacement frame. But no response!

I placed my order on 1/21/21. I did receive a confirmation email ONLY. I have not received a response to any of my phone calls nor my email. Rally terrible communication and fl=ollow through. Are they even still in business?

Frames were much larger in person, and prohibitive return policy on prescription lenses means I can't get all my money back. Did not receive any response when requesting a return.

Its been over 2 weeks and my glasses still haven't arrived!

I have tried to contact eyeglassess.com numerous times via, email, chat box on website, calling (only to be hung up on ever time they answered call before they even talked). The customer service is horrible. No matter what I tried over the past 30 days, couldn't get them to return an email, get a chat response, or get them on the phone. Furthermore, I was wondering where my order was in their process. They never emailed me, but when I logged onto my account, it all of a sudden said they were waiting on me. Would have been nice to know.

Don’t buy from here; it is a nightmare and you may lose your money. I ordered a pair of glasses from eyeglasses.com last March or April, which took a few months to arrive but I thought you know, things are slower because of COVID-19. The glasses weren’t right and I was told that I could get a 75% refund or do an exchange for the full value. I chose the exchange and sent my glasses in, it took a very long time and nobody contacted me when they got them, I had to contact them a bunch. I got a partial refund eventually because the new frames were cheaper. The new glasses never came. I have for MONTHS been trying to get any kind of customer service and they are completely ignoring me. I’ve tried calling (conveniently phone customer service is not available anymore) and emailing, using the chat function, etc. I don’t want the new glasses any more I just want a refund, and I feel like there’s no way for me to contact them. If you look at the reviews, this has happened to so many people, I was shocked. Some people have had to file disputes with PayPal to try to get their money back. This company literally stole mine and other customers money, refusing to answer any emails and provide and customer service. Buying from here is not worth the risk, it’s by far the worst experience I’ve ever had shopping online. If anyone is reading and willing to help— my order number is #AS-9872, and I would really appreciate finally getting some help with my order.