Eyeglasses.comReviews of eyeglasses.com

Website walk through of frames and lens selection pretty good but if you want to change lens options, it seems like you have to start anew... I selected the Varilux Physio DRx Polycarbonate for $289. I don't see any big improvement over my old pair. It is supposed to be more crisp and more clear images. If a light is perpendicular to the lens, it looks like the lens is blurred in spots. That turned out to be a reflection of the area around my eyes. I never saw that with my old lenses. The Transitions option works as advertised. I had to adjust the nose bridge and arms but that is normal because this is the way it is with online purchases. Overall, I did save about $250 over my local Optometrist.

I purchased the frame on February 2nd, and the item was just delivered to my home today on March 15th (international delivery us-Indonesia). I have tried to email the cs several times asking about my delivery status but none replied. Fortunately, they send me the item accordingly to my request

I got lenses replaced for 4 frames, good quality lenses however horrible customer service, there is no customer service I would say, they don't respond to emails nor return calls, I have been trying for a month to get in touch with customer service!!! Very disappointing!

It took a longer time than expected for the product to arrive.

It took forever. I ordered two pair of some nice frames. I finally recieved one with a note on the paperwork that my order was incomplete and that the other one would be coming soon. It has been weeks and weeks. I've never gotten the second frames I ordered, and I've never heard a word from this company about it.

I wrote an email asking for information and no one responded. I called several times to talk with someone an the message stated no one was available. I returned the frames I ordered and have not received a response.

I was disappointed that new glasses do not come with a case. They were put in a flimsy felt eyeglass case with your logo

This is the second pair of glasses and frames I have purchased from you. As far as your attention to detail and getting the order processed and out the door I would rate you 5 stars. The US Postal Service however has still NOT delivered my glasses. They were supposed to be delivered on February 9th and I'm still waiting for them on February 11th with no deliver date in site. I would highly recommend you stop using the postal service and use either FedEx or UPS.