Average
Based on 288 reviews
Eyekepper3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Eyekepper, we are dedicated to providing the finest eyewear solutions, specializing in prescription titanium, metal and metal-free glasses.Our Vision:Eyekepper envisions a world where everyone can enjoy impeccable vision, regardless of their unique needs or style preferences. We believe that eyeglasses should not only enhance your vision but also complement your individuality, offering a perfect blend of function and fashion.Our Expertise:Eyekepper is at the forefront of eyewear technology, with a special focus on titanium glasses and metal-free frames. Titanium is renowned for its exceptional durability, lightweight nature, and hypoallergenic properties. This makes it an ideal choice for individuals seeking eyeglasses that are not only comfortable but also long-lasting. Metal-free glasses, on the other hand, have redefined durability, presenting an innovative solution to the fragility woes commonly associated with traditional hinges. Our Product Range:We offer a diverse and carefully curated collection of titanium and metal-free eyeglasses designed to cater to a wide range of prescriptions and style preferences. Our experienced opticians and eyewear specialists work tirelessly to create glasses that not only meet your visual needs but also elevate your fashion quotient.Your satisfaction is our top priority. We are here to address your questions and concerns.
Eyekepper (eyekepper.com) has 288 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 91 reviews with 1 star · Clear filters
Alice C.
8 days ago I placed an order. Emailed me a shipping number but nothing since. Emailed their customer service asking for an update. No response. Will be contacting the bank to reverse the charge very soon. Not impressed!!!!
christèle C.
J'ai commandé une paire de lunettes de soleil, j'ai recu 5 paires de lunettes de vue... PROBLEME..
Reply from EyekepperMar 6, 2024
Cher acheteur, Nous sommes désolés pour ce désagrément. Notre service clientèle a pris les dispositions nécessaires pour que les lunettes correctes vous soient rééditées. N'hésitez pas à nous contacter si vous avez des questions. Meilleures salutations Eyekeeper
Silvia Z.
Arrivati occhiali dopo molto tempo. La gradazione è sbagliata non me ne faccio niente Ho buttato i soldi
Reply from EyekepperFeb 19, 2024
Gentile acquirente, Ci dispiace per l'inconveniente, l'abbiamo contattata via e-mail e speriamo di riuscire a risolvere il problema. Cordiali saluti, Eyekeeper
Keith
Dreadful service they should tell you how long it takes to get your glasses
Henk
Dropshipping. Je besteld maar moet heel wat weken wachten op je pakje uit China. Ik bestel niet in een Nederlandse webshop om alsnog op pakketjes uit China te wachten. Bestel ik het zelf wel in China voor een fractie van de prijs.
Reply from EyekepperJan 22, 2024
Beste koper, Het spijt ons zeer voor het ongemak. Onze pakketten worden verzonden vanuit andere magazijnen als ze niet op voorraad zijn in ons lokale magazijn. Met vriendelijke groeten, Eyekeeper Dear buyer, We are very sorry for the inconvenience. Our packages will be shipped from other warehouses if they are out of stock at our local warehouse. Best regards, Eyekeeper
John C E.
My order has been sitting in the USPS office since December 30th
Reply from EyekepperJan 22, 2024
Dear Buyer, We apologize for the inconvenience, your package should have been lost and we have contacted you via email to arrange a resend for you. Best regards. Eyekepper
Inge S.
Slechte service,na een maand nog geen brillen. Ook geen updates over bezorging.
Reply from EyekepperJan 2, 2024
Beste koper, We hebben uw logistiek gecontroleerd en vanwege het huidige hoogseizoen zijn de levertijden langer. We hebben je een e-mail gestuurd. Controleer deze en neem contact met ons op als je vragen hebt. Vriendelijke groeten, Eyekeeper Dear buyer, We have checked your logistics and due to the current peak season shipping times are longer. We have sent you an email please check it out and contact us if you have any questions. Best regards, Eyekeeper
Gareth P.
Update! Glasses finally arrived. However, this was not good news as none of the 4 pairs I bought are the right prescription, despite the glasses being marked up as the right prescription. Not even close and are impossible to use. Another disappointed customer. Don't seem to deliver unless you check the tracking app, and in order to do that , you have to give them access to everything on your phone. Very dodgy. Do not use. I have written off the money I sent them, as the only way to contact them, again, requires they have access to everything.
Reply from EyekepperJan 2, 2024
Dear buyer, We are very sorry for the inconvenience, we have not searched for an order message based on your name, can you provide us with your order and we will get it sorted out for you as soon as possible. Best regards, Eyekeeper
