Eyekepper Reviews | Read Customer Reviews of eyekepper.com

Eyekepper Reviews | Read Customer Reviews of eyekepper.com

Eyekepper reviews

Showing 91 reviews with 1 star · Clear filters

Helen N.
Feb 17, 2022
I ordered four pairs of glasses on 26th…
I ordered four pairs of glasses on 26th January and nothing arrived so I thought the order had not gone through so I stupidly ordered again today but have just found the original order did go through. I now see that many others did not receive their glasses too. Very disappointing.
Reply from EyekepperFeb 18, 2022
Hello,sorry for all inconvenience.We have resent you the order confirmation email and the shipping confirmation email. And we have sent you the logistics information.The parcei is still in transit. Shall you have any further questions,please send the email to [email protected] to contact us.Many thanks.
Report
vicky H.
Feb 12, 2022
Still waiting for my order from 3 weeks…
Still waiting for my order from 3 weeks ago!! Sterting to think its another scam!! Ive requested a full refund which i cant see hapenning! Very disapointed
Reply from EyekepperFeb 14, 2022
Hello,sorry for all inconvenience.We have traced your order and have sent you the logistics information via email.Please check it.Shall you have any questions, please send the email to [email protected] to contact us.We will deal with it asap.Many thanks.
Report
customer tony T.
Feb 9, 2022
Wrong reader mag came and seller would do nothing
I ordered the 5 pack of 4.25 readers including 1 sunglass pair. Unfortunately, the package came and the glasses were 1.25 totally unusable. Contacted seller and they would not correct their error. Next tried to return them at my expense and they were listed as nonreturnable not disclosed by them or amazon until after problem. Not a trustworthy company found out several buyers had same issue. Buyer beware.
Reply from EyekepperFeb 9, 2022
Hello, our company does not produce +4.25 strength reading glasses. Did you place the order on our platform? According to your email, we can't find your order. Maybe you use an another email to place the order. Shall you have any questions, please send the email to [email protected] to contact us. We will deal with it asap.Best regards.
Report
Anthony M.
Feb 1, 2022
This site is a scam
This site is a scam! Ordered well over a month ago late last year. Kept stating false tracking details stuck on Null then says lost in transit!! An absolute joke and taking money under false pretences
Reply from EyekepperFeb 8, 2022
Hello,sorry for all inconvenience.We have checked your order and it shows that the parcel delivery attempted failed.We have sent you the logistics information by email, please check it. Shall you have any further questions,please send the email to [email protected] to contact us. Best regards.
Report
Edward W.
Jan 30, 2022
Yellow tinge, and an insult for free
My blue-blocking glasses produce a yellow-gray tinged view, not a desirable outcome when using them with a laptop. That was bad enough - then, after reading my original company-requested review, their "customer service" person wrote to insult me, offering a ten percent refund. TEN PERCENT! How generous. Now, I'll spread the word about this gyp joint everywhere I can.
Reply from EyekepperFeb 8, 2022
We are so sorry for all inconvenience. We have full refunded you. The speed of arrival depends on your issuing bank, please help check and sorry for all inconvenience again.
Report
Millie
Jan 26, 2022
Scam
Ordered on the 11th and have had no tracking updates for days now, it just says “null” when I look into it. This site is a scam, too long delivery with no updates, awful.
Reply from EyekepperJan 28, 2022
Hello,sorry for all inconvenience. We have sent you the website for checking the logistics and the latest logistics information by email. Please check it. Shall you have any further questions,please send the email to [email protected] to contact us.Best regards.
Report
Japster
Jan 21, 2022
Chinese company with long shipping delay
I can't comment on the quality as I've not received then yet. These are shipped from China, which is not obvious on their webpage, it's been 18 days and the tracking shows my order for sunglasses has just left Hong Kong and are unlikely to arrive in time for my planned trip.
Reply from EyekepperJan 28, 2022
Hello,sorry for all inconvenience. It is mentioned in the "About us" module of our website that we will ship your order from oversea if we have no stock in local warehouse. We have tracked your order and found that the parcel had been arrived.Did you receive it? Is everthing OK? Shall you have any further questions,please send the email to [email protected] to contact us.Thanks.
Report
Ripal P.
Jan 11, 2022
Dont trust this website
Dont trust this website. They are from China and haven't mentioned any thing during a placing an order. Only photos are good. Its same like if we do purchase something from a ebay seller.
Reply from EyekepperJan 12, 2022
Hello,sorry for all inconvenience. It is mentioned in the "About US" module on the home page of our website that we will ship your order from oversea if we have no stock in local warehouse. Regarding the arrival time, you can refer to our product page, all of which are introduced. Shall you have any further questions,please feel free to contact us.Best regards.
Report