FabFitFunReviews of fabfitfun.com

Part of why I like this company is the two times I've needed to contact customer service I was followed up with practically in less than an hour (online submitted request) and whether email or via phone they are not only super helpful but extremely upbeat and friendly to deal with.

Update: Fabfitfun has redeemed themselves and has shown the excellent customer service that i always saw them having. Without knowing, i received a package today from them that had all the items i had originally ordered. I appreciate the fact that they chose to make sure their customer was happy, excellent customer service and thank you! I use to LOVE Fabfitfun, I SO looked forward to receiving my box. I paid for the VIP level because I wanted to ensure I received the amazing products. However,lately I have had problem after problem which has resulted in me canceling my membership. First, I never had a box sent, it was stated that a label was processed but not item dropped off. Then due to the delay, the items u ordered were no longer available, so all I could do is pick from the items that no one wanted and didn't even get the same amount of products I should have. Once I dud select, again, the label was created but no box sent (2 strikes). I then ordered from the semi an annual sale and in my order, I ordered the Kate Spade earrings, they decided to send me the necklace. I called and notified them and they stated they would refund me...great! I then get a receipt the $0 was refunded, so I had to call again and it was finally fixed. I don't know if this is something that developed recently or if they hook you in the beginning and then drop the ball. But ALL of these issues all happened in a matter of 2 3 months. It has been non-stop error with thus company, and each time I think about possibly reinstating...something else happen. It's sad as I did enjoy the boxes, but now I'm leary that all the issues will continue.

Customer service is so on point. Jack really made sure he resolved my issue quickly and thoroughly. Thank you!

Most excellent customer service! Very efficient and helpful. Took care of my concern and made sure I was a happy customer. The agent was so helpful I changed my mind about canceling my subscription and I re-joined on the spot!

Great customer service and great product management

As always when I have questions about an order or my account customer service is always very helpful in resolving any problems and answering my questions in a timely manner.

Super fast efficient and helpful information

Amazing value, i am shocked at how good this box is. I got a box with over 300 value for 50 pounds. The pmd alone was 100 pounds so technically i got that for half price and 5 other luxury items for free. (pmd is a skin device and is amazing by the way and recommend that to) Also customer service are so good. The whole experience is very fun and i have saved so much money with fabfitfun. Absolutely love them.