FabFitFunReviews of fabfitfun.com

They are not transparent, they trick you into adding things in your box that cost more. They don't eply to emails- basically a bait and swith BS company that relies on frustrating customers and keeping the money. how they are in business is beyond me- NOT WORH IT. most of the crap is just that- crap. and i have given them chances over the years- just crap.

Seasonal members are made to feel like they dont deserve nice things. I logged in 3 mins after customization opened and there was nothing good left to choose from and what was decent cost extra money. This subscription is expensive af. No way they should be asking an extra $45 dollars for things they consider Luxe choices. Also, some people can't afford to pay up front. They should not be made to feel less than. This subscription is supposed to be a way to treat yourself. Make you feel special, like you deserve to pamper yourself. However, I felt like they say, "here peasant... These are the table scrapes you get." If I would have known this prior to signing up I sure would have looked elsewhere. I thought the limited choices I had from the winter box was because I signed up in January. But no... it is because seasonal members aren't as important as the annual members. Customer service told me access to the quality products is a perk of being an annual member. Sorry but a perk for one should not make others feel like the are less than. PERIOD! Maybe add an additional item as a perk for annuals, but to not allow all members the same opportunity to have the more desirable products is just plain wrong. At 3 minutes into the opening of customization, all high dollar skin care products were unavailable, all jewelry was unavailable, all clothing sizes under XL were unavailable. I was left choosing from unmatching stemless wine glasses worth $14, a 4pk of coasters, garden shears, and a pack of 2 sheet mask you can buy st Walmart for $6. **UPDATE** Since I left this negative review a member of fabfitfun's team has reached out to me claiming to want to fix the problem. What was claimed to have been done to fix my issue was a complete lie. I still have not received my winter box. I did get an email with a tracking number. When I checked the tracking info at Speedex (the delivery service they use) a label has been printed for over a week but has not actually been shipped. I was also offered a complimentary box with full customization. Again I received an email with a tracking number attached. When I check tracking for this item.... TRACKING NUMBER DOES NOT EXIST. So not only does this company treat seasonal members like trash, they believe we are all stupid. This is hands down THE WORST company and customer service I have ever been in contact with.

The company is a total scam, charged me for an annual membership when I didn’t even sign up for that, furthermore they charged me $85.59 they are very unethical and I couldn’t get a refund.

They have the worst customer service. It took over 3 weeks and 8 emails before I even got a response about my order. I didn't get not 1 item in my box that I selected. When they finally did get back to me, I had asked for a refund because I had paid for an annual subscription and that took another 4 weeks. They kept trying to telling me I couldn't get a refund for the future boxes I had already paid for. The last 2 years the products are not as good as they used to be. I cancelled my subscription for me and the one I had for my dogs.

Amazon delivered my box to someone else. And I contacted fab they gave me a replacement box but it won’t have everything in it because the season is closed. They extended my subscription to another box. But I still wanted everything in the box because I picked it.

Quality of boxes has been dropping. Three of the choices are now the same item, just different sizes. Customer service is non-existent. My December box was damaged during shipping and was turned around and returned to sender. I've reached out to customer service twice with absolutely no response. I will not be renewing my subscription when it runs out.

I have the same experience as many of the other negative reviews. Poor customer service, different answers every time I write in. The company way oversells the value of what they are sending you and then uses the cheapest possible shipping service to send your item. For what is advertised as a “luxury mystery box” you get a really disappointing experience. Check reddit, reviews, etc before giving this company your money. I wish I had.

They charged me for the first box before I even revived the started box. Refuses to refund me. Sent me the $80 box with four things in it. A cheap pair of sunglasses. A sleep eye cover. A heat protectant for hair( an unheard of brand) and a cheap bracelet. That’s their $80 annual box. And they refused to refund me the box when I requested before it shipped and before I even got the starter box to DECIDE if I even wanted the subscription. The starter box was about equal. NO ONE should waste their money on this. You have been warned . It’s BAD.