Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
Dorota H.
Good quality gold Very good experience, good customer service. Fast shipping.
Reply from Factory Direct JewelrySep 11, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Trent B.
Fast delivery and great quality products
Reply from Factory Direct JewelrySep 11, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Taè T.
Excellent service
Reply from Factory Direct JewelrySep 11, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Nicholas Diaz D.
Real silver jewelry.
Reply from Factory Direct JewelrySep 11, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
David Z.
They replaced damaged item free of charge. Great company!!
Reply from Factory Direct JewelrySep 11, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Debra
Replacement of earring lost. Matched okay but much smaller. Still I liked the style of twisted hoop gold.
Reply from Factory Direct JewelrySep 11, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Nancy H.
I wanted to add to my order. I sent an email, got a very prompt reply and it was taken care of quickly and easily. My items shipped quickly and are fantastic!
Reply from Factory Direct JewelrySep 8, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
PF
Customer service is great I appreciate that they helped me and the jewelry is beautiful worth the money. I would buy again and definitely reccomend!Fast shipping too
Reply from Factory Direct JewelrySep 8, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
