David S.
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Reply from Factory Direct JewelryMay 13, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase.

Great
Based on 762 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
David S.
Your review must be at least 10 characters
Reply from Factory Direct JewelryMay 13, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase.
Mike H.
Had a little hiccup on a necklace I got,taken care of in a matter of days!
Reply from Factory Direct JewelryMay 12, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Russ R.
Great customer service !!!!
Reply from Factory Direct JewelryMay 12, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Michael Centauro I.
They made everything so easy for me. I actually had to rerun the item an it was simple.
Reply from Factory Direct JewelryMay 12, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Nevada Graduation G.
Beautiful packaging. Super fast delivery. Necklace looks like the picture. Everything looks like it was completed with love, care, and pride in their craftsmanship.
Reply from Factory Direct JewelryMay 12, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Darrell T.
I was extremely happy with your company as it was to my house extremely fast . There was one mistake with the order and your company responded very quickly in time to get the 2 people I ordered for their graduation gifts as they were traveling 6 hours away for their graduation , one was having a Masters ceremony, so Thank You very much for your quick response !
Reply from Factory Direct JewelryMay 12, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
DM
Quick shipment. The item looks pretty nice.
Reply from Factory Direct JewelryMay 12, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Lee F.
Excellent product. Fast delivery.
Reply from Factory Direct JewelryMay 12, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!