Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
Jonathan F.
Nice craftsmanship and timely shipping and delivery. Very seamless transaction. Will continue to do best with FDJ. A+++
Reply from Factory Direct JewelryMar 25, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
John K.
Shipping was prompt, the jewelry is nice, can't complain
Reply from Factory Direct JewelryMar 25, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Sharon D.
Received Cross pendant and chain, I have to say it is beautiful. It looks good on website, but much lovelier in person. I will be ordering my next jewelry purchase from Factory Direct Jewelry
Reply from Factory Direct JewelryMar 25, 2026
Hello there, Thank you for reaching out to us. We wanted to let you know that your order has been fulfilled and shipped via USPS. According to our records, it was delivered on March 25th and it was delivered on your PO BOX. For your convenience, I have attached a photo of the tracking details and proof of delivery. We apologize for the slight delay regarding delivery. https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9400150206219017431230%2C Thank you and Have a wonderful day! Best regards, FDJ Team
Amanda F.
The quality of my rings are amazing and I am very happy with the price and I am very happy with the delivery time, I will recommend this place to all my friends and family
Reply from Factory Direct JewelryMar 25, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Heidi C.
I really like so cute perfect
Reply from Factory Direct JewelryMar 25, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Angel C.
The ring is very beautiful. It could've used a little more detail on the arch, but for the price it's perfect. The metal & stone quality are excellent. Shipping & delivery times were much better than expected, especially on an irregular size.
Reply from Factory Direct JewelryMar 25, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
CL
Prompt shipment and quality of product received.
Reply from Factory Direct JewelryMar 24, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Coralee C.
The professionalism from the staff was great!! Nice to deal with them. They made it so easy. The jewelry I ordered came out beautiful! I Love their work. Thank you Factory Direct!!
Reply from Factory Direct JewelryMar 24, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
