Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
Michelle D.
Great Service, Great Prices, Item as described
Reply from Factory Direct JewelryMar 18, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Randy R.
Very nice good quality sterling silver chain. I purchased the lion pendant for my husband but failed to get the chain. He loves both pieces!
Reply from Factory Direct JewelryMar 18, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Carol B.
When I received my package, it had been cut open and the jewelry was gone. I contacted Factory Direct, and you immediately anpologized and shipped me new jewelry, signature required. Top notch customer service, no questions asked!! Thank you Factory Direct.
Reply from Factory Direct JewelryMar 18, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Sylvia
I received my order of a necklace of the Virgin Mary in silver. It is so beautiful! Thank you!😊 🙂
Reply from Factory Direct JewelryMar 18, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
thomas T.
Fantastic will buy again
Reply from Factory Direct JewelryMar 18, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Felicia N.
I have ordered a .925 Sterling Silver Cubic Zirconia Striped Band Ring, for about $54.99, without the rhodium plate in ring size 6.5 weeks ago by using PayPal and it arrived in the mail early this week. This band ring is exactly what I always wanted in a unisex style. I will wear this ring sometimes. Thank you very much.
Reply from Factory Direct JewelryMar 16, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Joyce B.
The order was processed quickly and delivered quickly.
Reply from Factory Direct JewelryMar 16, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
LTC VINCENT C.
Nice products! Quick service!
Reply from Factory Direct JewelryMar 16, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
