Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
Happy C.
I love the ring great quality I would buy again
Reply from Factory Direct JewelryMar 16, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Cynthia D C.
Our first in store experience was exchanging a ring my husband bought online. The customer service was lovely and understood. We found a ring more appropriate for our lifestyle. And the person who helped us on our exchange was very helpful and patient. My husband and I enjoyed her service.
Reply from Factory Direct JewelryMar 11, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Lynn
Reasonable prices, great quality, nice selection
Reply from Factory Direct JewelryMar 11, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Miguel C.
Got my stuff fast and on time. I travel for work and had my items sent to my hotel i was worried i wouldn’t get them before i left. Spoke to customer service and was put at easy and got my order in perfect time
Reply from Factory Direct JewelryMar 11, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Isabella R.
I love my ring. It was shipped fast and I received in 3 days. It’s well made and came packaged with care. I’ll be buying all my jewelry here from now on<3 thank you
Reply from Factory Direct JewelryMar 11, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
DOROTHY R.
Pendant is beautiful
Reply from Factory Direct JewelryMar 11, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Ann Marie K.
I bought a St. Michaels pendant for a friend's daughter for her graduation from a police academy. It arrived earlier than expected, actually in time for her to wear to the graduation. Better yet, she loved it!
Reply from Factory Direct JewelryMar 11, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
SHERICE M.
Perfect very comfortable
Reply from Factory Direct JewelryMar 11, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
