Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
Jessica
Great quality and fair pricing love factory direct!!<3
Reply from Factory Direct JewelryFeb 10, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Nathaniel P.
My wife loved my purchases it made her birthday very special
Reply from Factory Direct JewelryFeb 6, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Michael B.
I've ordered before and was very satisfied with the product and the delivery/time. Very professional
Reply from Factory Direct JewelryFeb 6, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Ashley Z.
It’s beautiful and came so fast!
Reply from Factory Direct JewelryFeb 5, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
sherrie S.
It showed up in a timely manner and was beautiful
Reply from Factory Direct JewelryFeb 5, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Vincent H.
Ordered four 8mm Infinity Bands for me and the boss lady. Two in 14k yellow gold and two in silver. Also ordered an 8mm yellow gold polished wedding band in 14k for myself. All beautiful works of art. Also take note that they offer rings in "quarter" sizing, unlike other online stores. Shipping was fast and secure with signature required. Factory Direct Jewelry is my new go to online jewelry store! A big Thank You to everybody at FDJ!
Reply from Factory Direct JewelryFeb 5, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Norma E.
The ichthus pendent is beautiful, I wish it was larger though. But great quality. I love it. Thank you
Reply from Factory Direct JewelryFeb 4, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Natalie N.
The jewelry is beautiful, and it was shipped by company within 2 days, but fed ex was the huge problem, it was delayed 6 days because of weather, planes not leaving as scheduled. But i received it before valentines day. I cant wait to see my boyfriends face when i give it to him. Ive also checked out your engagement rings, who knows, that might be next!
Reply from Factory Direct JewelryFeb 4, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
