Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
Patricia G.
Excellent service..my order was prompt, no issues with billing and I was pleased with the product. Pat Gardiner
Reply from Factory Direct JewelryFeb 3, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Trudy J.
Fast delivery and beautiful item-couldn't be happier. Thank you!
Reply from Factory Direct JewelryFeb 3, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Charles S.
Expediency of receipt of the item. Ease of ordering. Extremely good quality of the item which was better than I had expected. A pleasant experience.
Reply from Factory Direct JewelryFeb 3, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
A P.
Great first-time experience buying from this company, but it won't be the last! Loved the Sterling Silver signet rings with classy initials that I got for gifts. They were delivered superfast, beautifully packaged and all at a nice price 👍🏽. This company delivers on what it promised and has great inventory
Reply from Factory Direct JewelryFeb 3, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Craig H.
thank you very much
Reply from Factory Direct JewelryFeb 3, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Dotson
Quality items at great prices
Reply from Factory Direct JewelryFeb 3, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Tracy S.
This ring was just what I was looking for to replace a filigree ring that I lost. It was very similar extremely well priced and beautiful. I LOVE IT!
Reply from Factory Direct JewelryFeb 2, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
LuhhMoody
Communication Skills were On Point Cuh! Great Customer Service On NH! My Wife loves tha Ring Cuh!
Reply from Factory Direct JewelryFeb 2, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
