Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
Pam C.
Great quality jewelry...I'm happy with everything I've purchased..
Reply from Factory Direct JewelryFeb 2, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Louis D.
Your gold is remarkable and pretty. I absolutely love your jewelry.
Reply from Factory Direct JewelryFeb 2, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Natasha
I ordered frog shaped earrings because I recently lost my frog and wanted a nice memorial piece to wear for her. They are exactly as pictured. They are very comfortable and beautiful. Shipping was a day late but that was due to weather and not the company. I am very impressed. I have been looking at this website for awhile just nervous to make a big purchase because I wasn’t familiar but I will definitely be ordering more in the future
Reply from Factory Direct JewelryFeb 2, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Sharon
Found what I was looking for at a decent price. Easy ordering, after being vertified. Fast shipping.
Reply from Factory Direct JewelryFeb 2, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Henry K.
good quality
Reply from Factory Direct JewelryFeb 2, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
John sebest J.
Taking care of my problem fast . Got me answer.
Reply from Factory Direct JewelryJan 29, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
John F Brayshaw J.
Great Product Great service just a Great place to get Jewelry and A++++++
Reply from Factory Direct JewelryJan 28, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
JC
I recently purchased the Scales of Justice necklace in 14K gold after having bought the rose gold version a few years ago — and once again, I’m absolutely delighted. The necklace is incredibly delicate, classy, and beautifully made. It’s one of those pieces that feels meaningful yet refined, and it layers perfectly or stands on its own. I loved my original rose gold piece so much that coming back for the yellow gold felt like an easy decision. Highly recommend for anyone looking for an elegant, symbolic piece that’s timeless and understated.
Reply from Factory Direct JewelryJan 28, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
