Excellent
Based on 18,572 reviews
FactoryOutletStore.com Reviews | Factory Outlet Store4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FactoryOutletStore is an independent retailer of consumer and business products, featuring top brands in GPS, Marine, Fitness, Outdoor, Phones, Headsets, Personal Care, Mattresses and many more product categories.We carry over 50 quality brands such as Garmin, Minn Kota, Humminbird, Lowrance, Norelco, Sonicare, AT&T, Panasonic, Jabra, Plantronics, Polycom, BlueParrott, Motorola, Midland, PetSafe and more.Read Factory Outlet Store reviews to learn more about our: Wide selection of great brands and products 24/7 customer support Free shipping on most orders Package deals and bulk discounts Discontinued and hard to find productsGreat products, great brandsHOMEPAGESHOP BY BRANDSHOP BY CATEGORYVisit FactoryOutletStore.com
FactoryOutletStore.com Reviews | Factory Outlet Store (factoryoutletstore.com) has 18,572 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 662 reviews with 1 star · Clear filters
William
Everythink was plain and simple, easy to navigate
Reply from FactoryOutletStore.com Reviews | Factory Outlet StoreAug 31, 2021
Dear Valued Customer, Thank you for shopping with the Factory Outlet Store. We appreciate your feedback and we hope you are enjoying your purchase! If you have any additional questions, please feel free to give us a call. Thank you, Factory Outlet Store Customer Service Department
michael F.
lONG HOLD TIME UNCLEAR WHAT PRODUCTS MATCH
JKasper
Was excited when I found what was said to be the matching water filter for my Kenmore (Sear's product) refrigerator. I ordered 6, just to have plenty for back up when needed. Huge mistake! Received items, and didn't change it out right away. When I did go to change it, it didn't fit correctly. Yes, I had the right model, by their description, for the model # of my appliance. I even tried different things to the new filter to try and make it fit. Gave up after a while, but opened a second just to see if it wasn't just 1 bad apple of the bunch. Nope, the second didn't work either. Took my whole upper attachment apart, just to see what was preventing it from going in properly. Final conclusion was the grove for the O-rings weren't machined deep enough and the piece would not fit. So I called to suggest the issue for their own knowledge for possible future orders. They waved all of that aside and offered me a refund for only 3 of the 6 I purchased. It was passed the 30 day or you're screwed period. So make sure you try one right away if you dare to order here. Then I also am told that I have to pay for the shipping to return them because I order online. Wow! Could you imagimed if I would of order just 1! I would end up losing money to return the item. Buyer beware!
Reply from FactoryOutletStore.com Reviews | Factory Outlet StoreAug 31, 2021
Dear Valued Customer, Thank you for shopping with the Factory Outlet Store. We appreciate your feedback, and we are sorry to hear your shopping experience did not go as intended. After receiving your review, we have launched a full review of your order. We sincerely apologize the filters ordered did not fit your fridge. We have since processed a full refund on your order. We tried reaching out via telephone, but we were unable to connect. We hope to have resolved this to your satisfaction. If you have any additional questions, please feel free to reach out to us. Again, we sincerely apologize for any inconveniences this may have caused. Thank you, Factory Outlet Store Customer Service Department
SoCalDD
Thank you for this follow-up. I have printed this and included it with the return --- the form you sent speaks of a restocking fee. I would prefer a full credit towards filters for the new refrigerator(s) that replaced the Samsung. so here's the old review and your reply. I will look to update this again after receiving the promised replacement. Thanks again. Be careful when you take a quantity discount. Cruz is checking into helping me right now, but I bought 3 refrigerator filters and then the Samsung refrigerator died (5 years old, $2000+ machine). Now I'm stuck with the extra (oh, such a deal) filters, still in their box, still pristine. So I am hoping FactoryOutletStore sees that I was a repeat customer, but now I will shop elsewhere. I didn't buy another Samsung. I went with a DACOR. But they don't stock DACOR supplies. oh well
Reply from FactoryOutletStore.com Reviews | Factory Outlet StoreSep 1, 2021
Dear Valued Customer, Thank you for shopping with us, and thank you for taking the time to leave some feedback. We apologize that your shopping experience did not go as expected. We would also like to let you know that we have decided to offer you a full refund once we receive the filters back. We have sent a return form to return the filters. If you have any additional questions/ concerns, please reach out to us at [email protected], or you can also call us at any time. Thank you, Factory Outlet Store
Paul
I placed an order 6 days ago. Email confirmation received stating that they were getting my order ready for shipping. Second email received and UPS tracking number given that same day. This didn’t update all and showed no information. I phoned and emailed today. On the phone I was advised that I’d receive a call or email but nothing. So I emailed myself. Then later today I received an email notification that my order has been cancelled. I called to find out what is happening and was advised the watch is not in stock. So not sure how it was processed and ready for shipping. I needed the device for an upcoming running event so massively disappointed.
Reply from FactoryOutletStore.com Reviews | Factory Outlet StoreSep 9, 2021
Dear Valued Customer, Thank you for shopping with Factory Outlet Store. We are sincerely sorry to hear your shopping experience did not go as expected. It appears the item we had ordered was backordered. Once we realized that the item was on backorder, we quickly returned your funds and canceled the order since we did not have an ETA date. We apologize for any inconveniences this may have caused. If you have any additional questions, please reach out to us. Thank you, Factory Outlet Store
Cathy
Ordered a telephone handset, based on their description, it was supposed to work with my base. It did not. I spent $37 (including tax) for it. It cost me $7.70 to sent it back, requesting a handset that would work. Instead of a handset that would work with my base, they issued me a $23 refund. TOTALLY unacceptable and total rip-off! I shall never do business with them again.
Reply from FactoryOutletStore.com Reviews | Factory Outlet StoreAug 16, 2021
Dear Valued Customer, Thank you for shopping with the Factory Outlet Store. We sincerely apologize that your shopping experience did not go as intended. We have checked your order and have issued you a full refund. We apologize for the confusion and any inconvenience it may have caused. If you have any additional questions, don't hesitate to contact us at [email protected] or call on 800-816-0810 at any time from Mon day Friday, 09:00 am to 06:00 pm EST. Thank you, Factory Outlet Store
Ryan
Worst company I have ever had the displeasure of dealing with. Their customer service is offal, no one there knows what they are doing. They would not work with me on a product that was defective out of the box. The worst company I have ever dealt with. I will never buy anything for them.
Reply from FactoryOutletStore.com Reviews | Factory Outlet StoreAug 31, 2021
Dear Valued Customer, Thank you for shopping with the Factory Outlet Store! We are sincerely sorry to hear your shopping experience did not go as expected. Upon review of the order, it appears we did offer a paid return label to return your defective merchandise. According to our notes, it seems you requested we ship a new item overnight. However, we cannot reship an item until we receive the defective item back due to our policies. We have since received your return and processed a full refund as you requested. Again we apologize for any inconveniences this may have caused and thank you for your business. Thank you, Factory Outlet Store
James P.
You sent me the wrong part Dummies.
Reply from FactoryOutletStore.com Reviews | Factory Outlet StoreSep 2, 2021
Dear Valued Customer, Thank you for shopping with us, and thank you for taking the time to leave some feedback. We apologize that your shopping experience did not go as expected. We tried to reach to check which cable was sent to you but we reached your voice mail. We are happy to ship you the correct cable. If you have any additional questions/ concerns, please reach out to us at [email protected], or you can also call us at any time. Thank you, Factory Outlet Store
