Excellent
Based on 18,572 reviews
FactoryOutletStore.com Reviews | Factory Outlet Store4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FactoryOutletStore is an independent retailer of consumer and business products, featuring top brands in GPS, Marine, Fitness, Outdoor, Phones, Headsets, Personal Care, Mattresses and many more product categories.We carry over 50 quality brands such as Garmin, Minn Kota, Humminbird, Lowrance, Norelco, Sonicare, AT&T, Panasonic, Jabra, Plantronics, Polycom, BlueParrott, Motorola, Midland, PetSafe and more.Read Factory Outlet Store reviews to learn more about our: Wide selection of great brands and products 24/7 customer support Free shipping on most orders Package deals and bulk discounts Discontinued and hard to find productsGreat products, great brandsHOMEPAGESHOP BY BRANDSHOP BY CATEGORYVisit FactoryOutletStore.com
FactoryOutletStore.com Reviews | Factory Outlet Store (factoryoutletstore.com) has 18,572 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 662 reviews with 1 star · Clear filters
Lorie Davis M.
Ordered the uniden scanner 500 model SR30c,now this is suppose to be a outlet store where its suppose to be cheaper instead I got charged 30 dollars more then what its worth..I went on the uniden web site and it was 30.00 cheaper..I did send email and told this company,they just said that's their prices..so just letting everyone know..Beware they DO NOT SELL FACTORY OUTLET PRICES..!!Do your homework and don't get ripped off like I did..
Bill P.
Real bad at what they do. Purchasing a simple item during the Covid-19 look down. Need a water filter for my refrigerator. Put the model number in their system, and purchased the recommended filter. WRONG FILTER. Their system did not match my model correctly to their inventory. Okay . I call back to arrange credit for my return. The customer service rep cannot operate the ordering system. I need to speak to a supervisor. Not now -he will call me back in 2-3 hours. So be warned that system and service are not good, actually real bad.
Reply from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 9, 2020
Hello Mr. Palmer, Thank you for shopping with the FactoryOutletStore. We want to take this time to offer our apologies that your shopping experience did not go as expected. Currently, due to COVID-19, we are facing some unexpected issues that are out of our hands. We are working around the clock to try and improve these issues. However, after receiving the complaint, we have launched a full review of the order. Since then, we have issued a full refund to the customer and also sent a receipt to the customer's email. Our goal is to ensure all of our customers are completely satisfied, therefore, please feel free to reach me on 800-816-0810 Exts 0166 at any time between Mon - Fri 9 am - 6 pm EST or you can also email us at [email protected]. Regards Factory Outlet Store
mickael V.
UNE HONTE Commander une montre,le coils est arriver mais pas la bonne montre a l'intérieur. Depuis appel et mail depuis plus de 2 mois pour avoir un bon de retour...impossible Service après vente incompétent.
Manuel K.
I purchased a dock rack for paddle board - an expensive item- which arrived without the necessary arms to store the paddleboards. Since I live in an apartment building, I had thrown the box which was partially damaged. After 6 weeks of emails and calls, the client service demanded the picture of the box to consider reviewing my case which I had informed them on week one that I had disposed. While customer service attempts to help and is respectful, they are utterly useless. I purchased the 'arms' for the rack at at additional cost (total spent $600). I will not advise any consumer to deal with FactoryOutletStore based on my experience even though the product I purchases is of good quality.
John
Disgusting!! Their website showed a CB as In-Stock and I even talked to someone in their chat. They said I would have the item by Friday at the latest.. Today I get an email saying the item is on national back order and I have to wait till July or later.. I emailed and said I want a full refund of the order and no reply has been sent so now I have to contact my credit card company in the morning and start the hassle of a dispute to get my money back!! Stay away from these people!! I am certain they are a scam!!
Reply from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 10, 2020
Hello Mr Adams, Thank you for shopping with the FactoryOutletStore. We are sorry to hear that your shopping experience wasn’t as expected. Currently, due to COVID-19, we are facing some unexpected issues that are out of our hands. We are working around the clock to try and improve these issues. After a careful review of your order, it is apparent that this transaction did not live up to the expectations. We should have updated our inventory before accepting your order but failed to do so. Our customers are our priority but we made a mistake and we’d like to extend our apologies. However, your order has been canceled and a refund has been initiated. we have also sent a copy of a receipt to your email. If you have any questions or concerns, please feel free to email us at [email protected] or reach me on 800-816-0810 Exts 0166 at any time between Mon - Fri 9 am - 6 pm EST. Regards Factory Outlet Store
Steven W.
We tried to order a part from their Phillips department. The item was listed as in stock, shipping in 1-2 days. Instead we waited 3 weeks and still not shipped. We found out when we called THEM that they had the item in stock, had moved it to their shipping warehouse, then they didn't ship the item because it was back-ordered. Their website STILL lists it as "in-stock" but they told me even though they had it in their shipping warehouse they couldnt ship it for another week or two. Completely unacceptable.
Reply from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 10, 2020
Dear Valued Customer, Thank you for shopping with the FactoryOutletStore. We want to take this time to offer our apologies that your shopping experience did not go as expected. Currently, due to COVID-19, we are facing some unexpected issues that are out of our hands, such as stock-related issues. We are working around the clock to try and improve these issues. Unfourntly the item you ordered was on backorder with the manufacturer then later on discontinued. We have since canceled and refund your order. Again we apologize for any inconvenience this may have caused. If you have any questions or concerns, please feel free to email us at [email protected] or reach us at 1(800)-816-0810 Ext: 0166 any time Mon - Fri 9 am - 6 pm EST. Regards Factory Outlet Store
Priscilla
I purchased 2 batteries for my drill. They did not fit so I immediately returned them in the original packaging and paid for the return shipping. My CC was charged $68.42. They received those batteries back in their warehouse. My CC was refunded $45.96. I was CHARGED a restocking fee ($18.34), tax ($1.17) and FedEx Ground fee ($2.95), a total of $22.46 to return my 2 batteries. Never, never again. Won't do business with them any time in the foreseeable future!
Reply from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 9, 2020
Hello, Thank you for shopping with the FactoryOutletStore. We truly regret to hear your experience didn't turn out as expected. However, upon reviving the complaint we launched a full review of the order. We reached out to the cx but was unable to contact them. However, we have waived off the restocking fees and credited the remaining amount. We have also sent a receipt to the customer's email. please feel free to reach me on 800-816-0810 Exts 0166 at any time between Mon - Fri 9 am - 6 pm EST or you can also email us at [email protected]. Darryl
Max I.
Ordered a mattress and was promised they would make one and ship in under a week. it has been 6 weeks and they still haven't delivered. They claim they shipped it a month ago and the shipper has it. . I asked to speak to a supervisor twice and amd told they are nt available. They will not give me a tracking number so nobody knows where it is. The shipper is saying they have not received it. I would stay away from this company. Why they are calle Factory outlet and then claim they will have a new bed made for ¥our order is a mstery.
