FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Bought a refurbished headset and got the extended warranty. About 8 months in the microphone quit working so I wanted to get it replaced. It was a huge hassle! I had to fill out all this warranty stuff, file a claim and then I had to pay shipping to send it back and I had to pay for shipping back to me. Paid shipping both ways, sent it in and then got an email saying they’d give me $40 for the headset. Paid $160 altogether and now I don’t even have a headset!

I ordered refurbished Garmin dashcam with promise that they do check them with the highest criteria. Truth is that they clearly don't cause one I received was broken. Couldn't format ssd card, not even working for a single minute. I have other Garmin dashcam so I tried different memory cards and no issues at all. Very disappointed. I do not recommend. I contacted seller and after first email they went unresponsive. Not answering their phone. I managed to get to them and submitted return from. Waiting for what comes next.

I ordered the new air pods from here since the beginning of DECEMBER for like 160$ and it is now FEBRUARY and i still did not receive my air pods, the confirmation number, nor a refund. i emailed them like five times and still no response. THIS WAS A SCAM!!! DO NOT BUY FROM HERE!!!

10/10 DO NOT RECOMMEND! Worst customer service I’ve ever had. Still waiting on my refund 2 weeks after they said a FULL refund would be issued. Keep getting told it will be issued then they do not issued. They have no records of any previous phone calls which is not okay when dealing with high volumes of customers, you can not keep each order straight without a log or something. The item I received did not even work, it was DEFECTIVE and I am still getting nothing but "we will handle it within 24-48 hours." They told me I would receive a FULL refund due to their error in deducting my return shipping costs since I PAID for the return shipping! The item was shipped in the original box it was sent to me in! Not impressed with this company and their customer service!

I ordered a trolling motor from THE add said I pilot it did not have one and when I tried to get them to help they wouldn't help tell I could get to my computer Ill be sure to never order from this company again!!

AWFUL SERVICE ! ORDERED PHONES < KEPT CHECKING STATUS EVERYDAY, PAID FAST SHIPPING. DID NOT BOTHER TO TELL OR COMMUNICATE WITH ME THIS PHONE WAS ON BACK ORDER. HARD TO UNDERSTAND AND COMMUNICATE WITH OPERATORS, SPEAK ENGLISH PLEASE !

Please please please do not attempt to purchase anything from this site.. All these positive reviews are all false and not true. I paid paid for a sat nav ti be delivered to a designated delivery point. I did receive an email stating the item had need delivered but the delivery have confirmed that no item has been delivered. I then call factory store directly and was in Informed that they had attempted to deliver the item with no success..i was informed the item would be delivered the next day..that was two weeks and still no items.. Everyrime i manage to get through ti the store the just tell me the item is at the depot and will be delivered tomorrow... i have now contacted my bank to to investigate this site.. Again please don't be fooled by the attractive disounted prices and the false reviews...keep your money and avoid the headache which this has caused me.

If I could get out of this survey i'd be happy After the order: Dear Trustpilot/factoryoutletstore, I had an upsetting experience with your inconvenient placement of your survey while ordering from Philips/Norelco. Your survey came on at the point in my order where I was expecting to see the order finalization screens that the order had been completed and possibly a screen I could print for my records. Instead, I had a Google/factoryoutlet survey that blocked all of that. I had to call Philips/Norelco on the phone to assure the order had been replaced. This may disturb you but I don’t give a rip about your survey. It is a very small way to give a person doing their job as they should a pat on the back. The part that won’t be discussed but should is that the survey was interfering with the business that the company should be doing BEFORE it asks for the survey. I hope that someone reads this email and acts on it instead of trashing it when it hits their computer screen. That is the person I would like to write a review on when I see their actions!!