FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Searching for the correct brushless for my sonicare toothbrush was a nightmare, this may have all or nothing to do with you site...

Received wrong product first time customer service seemed like they were from overseas , bad experience

They advertise selling of Makita batteries with Mikita pictures and Mikita part numbers. Then, when i received it, it was a cheap chineese knockoff, with a white label affixed on the part stating it is replacement for the Mikita part. It is not a replacement, it is a cheap knockoff. I asked for a refund and they wan me to pay a 15% restocking fee & pay for shipping. Not sure who gave this company great review on this site - most sites say the same thing as me (promised OEM, received Chinese junk)

they sent me the wrong battery and credited my account immediately. The customer service was very good.

Websight keep redirecting to chat . Chat was hard to navigate could see what I was typing took to long to order. II didn't get the $10.00 discount for sign ing up for email subsciption.

Too much trouble

Free Same day shipping for 2 different orders turned out to be misleading. The first order took 10 days to ship and my current order is 2.5 weeks in and they now tell me that it may be another 4-6 weeks. I could have ordered through a different retailer and had the watch 2 weeks already. Customer service sucks and won't do anything except apologize. I thought I would give them another try after the first order but this appears to be their standard way to operate. Cancelled my order and going to Amazon and will have the same watch in 2 days!

Pathetic. Ordered a GPS on 6/27/18. Hoped for delivery on 6/29 since it was only being shipped about 120 miles. Received confirmation email of shipping. On 6/29 received an email saying that due to fraud my order had not shipped and I had to call to release the order. Called 6/29 and they said too late, order was cancelled since I did not respond to calls or emails. I told the person on the phone that I had not received any calls or emails. He got a real attitude and said he sees an email on his screen that was sent. He gets nasty. I cancelled the order as we are full time RVers and were only at the address for one week and now it was too late with the holiday on the 4th. He was arrogant and had a real who cares attitude. Found the same price at Camping World and on Amazon, only ordered from these folks because of them offering a 3 year warranty. Forget the extended warranty ($39.99), these folks are NOT customer service oriented at all. Oh, and get ready for the 10 minute sales pitch they transfer you to after you place your order. Save your time, go elsewhere.