FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

They said same day delivery Special but when I checked out it said 2-5 days for delivery when same day was supposed to be free???

I purchased the speed and red light product from you in August of 2017. My Garmin GPS 2757 LM was damaged and Garmin sent me another one. I called you several times and you promised me a link within 24-48 hours. All I received was a map update which I did not need since I have lifetime maps from Garmin . I called your company several time and your customer service is one of the worst I have ever experienced in recent days. They told me to call Garmin, who did not sell me the product you did!!!!!!!!!!!!!!!

Worst Customer Service ever. Have now had issues with 3 orders. Then get orders in with refurbished devices when it said was buying new. And exchanges that have never been called back on. Will never use this company again

Will never order anything from them again. We bought a telescope that was missing parts. Called and they were condecending and told us they had to investigate and we would receive a call back. Week later we call again, because we got no call and still got the run around. That they would call us next week. We almost returned the telescope we ordered from then until we found a phone number of the telescope manufacture and call them. They were very helpful. The people who answer at Factory Outlet are clueless and worthless. Never again!!!!!!!!!!!! Update: we received the missing parts 3 1/2 weeks after we received the telescope. Sad that it takes a bad review before something gets taken care of. Dispite it all, doubt i will ever order from them again.

Their Web site advertises their filters as original Honeywell filters, but that is not what you get. I ordered my filters by Honeywell OEM part number, and when they arrived, they were not Honeywell filters, they were generic. Also, the filter size was not the size that I ordered. Their web site took me to a page that was not the correct size. Deceptive advertising. And to add insult to injury, they want me to pay to ship them back and charge me a 15% restocking fee because of their mistake. Don't deal with this company unless you want to get ripped off.

Placed an order on 10/3, notified that is shipped 10/4. Checked shipment a week later and it hadn't moved for origination, contacted seller who stated they would follow up. Checked shipment another week later still hadn't moved, seller stated they would check into it however, I went ahead and contacted the carrier to initiate a lost shipment investigation. A week later the seller contacted me and said they would be contacting the carrier to start an investigation into the shipment and that I would hear from them in 3-4 business days. A week after not hearing from them I contacted the carrier who indicated that the shipment was considered lost, that I needed to contact the seller and request a refund or reshipment. By this time it has almost been a month and the seller is saying that they will need another week to finish their own investigation before issuing a refund or reshipment. FactoryOutletStore.com is terrible but, I guess that's what you get for not going with a reputable etailer. Lesson learned and won't be buying from them again but WILL be making sure the spread the word about their shocking lack of anything resembling reasonable service. Update 11/6/17 Still no refund, never contacted by any reps, and multiple calls later no resolution.

I called 3 times for assistance - complied with instructions - including what Angel just suggested. (check out for 3pk cartridge). I never got a line to put in my 50% off for registering the Norelco 5000. Please do not charge me full price. Apply disc.15J-TY5G-2736- Each person failed to bring order to completion on 3 different days during the past 2 weeks. Today Angel gave additional instructions. I was still unable to access the line to claim 50% discount (because I registered Norelc5000) Please apply disc. 15J-TY5G-2736- RGCZ Do not charge full price on my Cr. Card Thank you

I talked to someone at the Factory Outlet yesterday. They said I could not order the part I ordered today. THEY TOLD ME TO CALL GARMIN. WHAT KIND OF SERVICE TO YOU CALL THAT.